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Regional, General Manager

1 month ago

Mississauga, Canada Carrier Corp Full time

(La description du poste en français suivra / French Job description will follow)**Regional, General Manager****About Carrier** Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit or follow Carrier on social media at .**About The Role:**The **Regional, General Manager** will provide overall leadership and strategic transformation execution across the Canadian Carrier Commercial Service (CCS) organization – part of the North America CCS field group, a $850M+ business with 1,500+ employees. The incumbent will be responsible for delivering on financial commitments while driving significant transformation. This includes developing and executing short- and long-term strategies focused on customer lifecycle growth and operational excellence in alignment with Carrier financial, operational and transformation objectives. The position may be located in **Mississauga** **(ON)** or **Montreal (QC)** and will have a direct reporting line to the East Director and General Manager.**Responsibilities:*** Develop and implement plans to create and sustain a strategic competitive position, driving transformation around customer lifecycle growth, operational excellence and financial targets.* Direct the development and implementation of operating sales and service plans to drive the achievement of operating and financial plans and objectives for CCS.* Define and establish long-term strategic business plans to achieve optimal, sustainable and profitable growth for CCS.* Partner as necessary with service operations globally to share and establish operating practices to create sustainable business models for aftermarket commercial service.* Partner with the North America Parts organization to identify and optimize growth plans for both entities. Develop a world class service delivery model and team. Maximize people performance through inclusive leadership and engagement, including talent recruitment and development, as well as safety and productivity programs.* Build highly skilled technicians and support teams to deliver a best-in-class customer experience.* Develop channel strategy that optimizes growth opportunities in the chosen product and services offering.* Direct the effective execution of sales and operational programs designed to accelerate growth and market penetration, to include new service offerings and digital innovation.* Collaborate with the Commercial Sales organizations in the support of original equipment contractual obligations and the growth of the replacement equipment market.* Establish the organizational capability to create and optimize digitization and processes that will enhance the company's strategic competitive position.* Promote and develop national sales and targeted marketing programs and provide field intelligence on competitor activity and growth opportunity.* Actively participate in and support enhanced relations with national and major account customers, Carrier distributors and dealers, field labor organizations, trade and civic associations.* Support mergers and acquisitions as may be required.* Negotiate and/or approve contracts and agreements with suppliers, distributors, federal and provincial agencies, and other organizational entities to ensure the best interests of the organization.* Monitor the execution of operations and/or projects to meet established targets and metrics.* Set and monitor medium term organizational goals and objectives to ensure alignment with broader organizational strategies.* Direct a multi-functional team to ensure area of responsibility meets business strategy, goals and objectives.* Represents the organization as a liaison with internal and external stakeholders in order to present a positive image of the organization.**Basic Qualifications:*** Bachelor’s degree.* Fluent communication in English, both spoken and written* 10+ years of related service & aftermarket leadership experience in the institutional, commercial, and industrial facility segments, ideally within the HVAC industry.* 10+ years people management experience.**Preferred Qualifications (assets):*** Demonstrated experience of managing and growing a business’ top and bottom lines at double digit growth rates.* Excellent analytical, organizational, strategic leadership and communication skills.* Demonstrated knowledge and experience of selling strategies, marketing techniques and general management.* Creative approach to problem resolution and ability to influence individuals in implementing change.* Ability to lead multi-functional teams to resolve unusually complex problems.* Proven ability to influence and work effectively across all levels of the organization.* Excellent communication skills, both written and verbal across a wide audience. This includes the ability to effectively communicate with technical and non-technical teams.**Additional information:*** This position requires traveling up to 50% to branch locations across Canada as well as occasional travel to the USA.* Immigration sponsorship is not supported for this position.-------------------------------------------------------------------**Directeur Général Régional****À propos de Carrier** Carrier Global Corporation, leader mondial dans les solutions intelligentes pour le climat et l'énergie, s'engage à créer des solutions essentielles pour les personnes et notre planète, aujourd'hui et pour les générations futures. Depuis ses débuts, Carrier a été à la pointe de l’innovation, inventant de nouvelles technologies et des industries entièrement nouvelles. Aujourd'hui, l'entreprise continue de progresser grâce à une main-d'œuvre de classe mondiale et diversifiée, qui place le client au cœur de ses priorités. Pour en savoir plus, visitez ou suivez Carrier sur les réseaux sociaux via .**À propos du poste :** Le **Directeur Général Régional** assurera le leadership global et la mise en œuvre stratégique des transformations au sein de l’organisation **Carrier Commercial Service (CCS)** **de Canada** – partie intégrante du groupe terrain CCS en Amérique du Nord, représentant un chiffre d’affaires de plus de 850 M$ et comptant plus de 1 500 employés. Le titulaire sera responsable de l’atteinte des objectifs financiers tout en pilotant une transformation majeure. Cela inclut la définition et l’exécution de stratégies à court et long terme axées sur la croissance du cycle de vie client et l’excellence opérationnelle, en cohérence avec les objectifs financiers, opérationnels et de transformation de Carrier. Le poste peut être basé à **Mississauga (ON)** ou à **Montréal (QC)** et relève directement du Directeur Général Est.**Responsabilités principales*** Élaborer et mettre en œuvre des plans visant à créer et maintenir une position concurrentielle stratégique, en favorisant la transformation autour de la croissance client, l’excellence opérationnelle et l’atteinte des objectifs financiers.* Superviser le développement et l’exécution des plans de vente et de service pour garantir la réalisation des objectifs opérationnels et financiers de CCS.* Définir et établir des plans stratégiques à long terme pour assurer une croissance optimale, durable et rentable.* Travailler en partenariat avec l’organisation Pièces Amérique du Nord pour identifier et optimiser les plans de croissance des deux entités.* Développer un modèle de prestation de service de classe mondiale et une équipe performante, en maximisant l’engagement et la performance des collaborateurs grâce à un leadership inclusif, des programmes de sécurité et de productivité, ainsi qu’au
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