Water/Waste Water Billing Specialist

Working within our Strategic Plan,Cambridge Connected,and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity. Job Profile There is an opening for the above position within the Customer and Financial Services Department, Financial Services Division available immediately. Reporting to the Supervisor of Tax & Water, this position is responsible for the following duties: What you will be doing Generates water and/or waste water billings using the utility billing software. Arranges for final reads and billings for customers when vacating their property. Investigates billing errors and issues with water accounts. Manually prepares water bills, re-bills due to corrections, responds to customers whose concerns may have escalated from Mayor, Council, CAO and senior management. Sets up accounts and billings for new-builds and assigns walks and routes in new sub-divisions. Reviews AMI (Compass) daily failures and leak reports. Review Meter Change report received from PW for the JT Responds to questions from Customer Service Reps. And Escalation Specialist Manages inactive water accounts. Prepares and inputs water adjustments, ie. charge back NSF, reverse charges, interest payments, etc. Completes meter exchanges, co-ordinates the regular billing section reads with meter readers weekly and generates weekly billing file for transmission to billing supplier. Also makes adjustments for temporary connections. Reconciles water receivables monthly. Processes adjustments to accounts and completes the monthly journal entry to record transactions. Responsible for Accounts Receivable invoicing and collections. Education Three-year College Diploma in Business Administration or Similar Experience and Knowledge A minimum 3 to 4 years’ experience billing water accounts and experience Klassifikumen in an intermediate accounting level position or equivalent We will ask you for these items if you are hired Proof of your current and valid certificate(s) and/or educational qualifications. Worker Health and Safety Awareness Training certificate from the Ministry of Labour. (may be obtained post offer) Your compensation This position is within Grade 7 of the inside workers union Salary Schedule and has an annual salary range of $72,582 to $77,132 (2026 Rates). Hours of work The current regular hours of work are in accordance with the Inside Worker's Collective Agreement, (35 hours per week), Monday to Friday, 8:30 am to 4:30 pm. To apply, submit your candidate profile and application through cityONE Careers, prior to January 21, 2026. Accommodation needs and protection of privacy The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment. We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups. Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity. We strive to remove barriers that may prevent qualified applicants from fullyuyu participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Contact HRServices@Cambridge.ca to make your needs known in advance. For more information on our Employment Equity, please read our full policy . Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal digit of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge. #J-18808-Ljbffr