Client Service Representative

Client Service Representative – CIBC Join to apply for the Client Service Representative role at CIBC. We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals dedicated to doing what’s right for our clients. What You'll Be Doing As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. To successfully perform the work, you’ll be on-site full-time. How You'll Succeed Client engagement – Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals. Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together. Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications and helping them better manage their banking needs. Who You Are You put our clients first. You engage with purpose to find the right solutions and go the extra mile because it’s the right thing to do. You’re goal oriented and motivated by accomplishing your goals and delivering your best to make a difference. You’re passionate about people, find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You love to learn. You’re passionate about growing your knowledge and have a strong sense of curiosity. You engage with your heart and mind, care about people, and respect different perspectives. Values matter to you. You bring your real self to work and live our values – trust, teamwork, and accountability. What CIBC Offers Competitive salary, incentive pay, banking benefits, benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers program. Our spaces and technological toolkit make it simple to bring together great minds to create innovative solutions. Culture where you can express ambition through initiatives like Purpose Day, a paid day off dedicated for growth and development. Subject to plan and program terms and conditions. What You Need To Know CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, contact Mailbox.careers-carrieres@cibc.com. You must be legally eligible to work at the specified location and, where applicable, have a valid work or study permit. We may ask you to complete attribute-based assessments and other skills tests (simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you and give you the opportunity to learn more about us. Job Location 5985 Latimer Dr. Mississauga Employment Type Regular Weekly Hours 15 Skills Client Service, Communication, Customer Experience (CX), Sales, Teamwork #J-18808-Ljbffr