Senior Watchmaker

Senior Watchmaker Job Description: NOC 6344

The Senior Watchmaker is responsible for complex quartz and mechanical watch servicing, case repair and refinishing, water resistance methods, part requisition and testing techniques. The role is responsible for tracking incoming pieces, prioritizing work and ensuring-timely completion. The Senior Watchmaker is also the primary liaison with clients regarding their timepieces as well as the leading mentor for junior watchmaker for training.

Principal Duties & Responsibilities:

• Diagnosis

o Document the condition of the piece to be evaluated, describing thoroughly

o Identify root cause of the problems, in accordance with client request(s)

o Select the adequate service in accordance with Raffi and the respective brand policy. Confirm approach with client

o Identify the spare parts needed to repair the evaluated piece

• Dismantling

o Dismantle the time pieces and insert all parts dismantled into the repair box. Remove the strap or bracelet. Separate movement/dial/hands from the case components

• Case Preparation

o Install and assemble the watches case components in preparation of the encasing of the movement

o Confirm the waterproofness of the case

• Movement Repair

o Analyze and take decisions to define proper methodology to repair any calibre needed, except those not authorized by the brands

o Use or develop adequate tools or processes to correct issues that can arise during the repair process

o When necessary, resolve issues related to limited (or no) access to spare parts by fixing existing components of the piece

• Encasing

o Install the dial and the hands prior to encasing the movement, and close the watch

o Perform a first quality control to ensure that the piece is in working order

• Maintenance and Organization of the Workshop

o Follow brands’ specifications for tools, technical procedure, work assignments and standards of quality

o Maintain tools and equipment including proper calibration

o Ensure proper layout and accessibility of all tools and equipment

o Maintain a clean, organized and safe working area

Leadership

o Establish and maintain workshop protocols

o Interact with brand repair experts

o Interact with clients

o Give direction to junior Watchmakers

Competencies:

• High level of dexterity and focus to handle small parts
• Strong attention to detail
• Quality orientation
• Strong client service skills
• Leadership skills to mentor and lead junior watchmakers

Work Environment:

• Workshop environment
• Some work performed on the sales floor

Working Relationships:

• Brand representatives
• Clients
• Other watchmakers
• Sales Consultants
• Owners

Requirements

· Completion and/or Certification in recognized Watchmaking Program or courses

· Completion of luxury brand training programs/Courses, such as “Rolex Training Program Certification” or willing and able to complete a bench test and training by Rolex within 3 months of hiring

· Minimum 5 years experience in watchmaking with at least 2 years as a lead Watchmaker

Raffi Jewellers is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process

We thank all those who apply, however only those selected for further consideration will be contacted.

Job Types: Full-time, Permanent

Pay: $85,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Cambridge, ON: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Education:

• AEC / DEP or Skilled Trade Certificate (required)

Experience:

• Watchmaking: 5 years (required)

Licence/Certification:

• Horology/ Watchmaking Education (required)

Work Location: In person