B2B Events Customer Success Advisor
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Professional B2B events experience powers customer success at EventMobi, a remote-first company serving Canada-based employees across Eastern hours.
As an Event Success Manager, you will become a trusted partner to event planners and marketers. You will help customers generate value from EventMobi products through strategy sessions, relationship-building, and ongoing advice. The work spans adoption, customer health, event delivery, and feedback.
Key Responsibilities:
- Build relationships with corporate and association event customers
- Conduct strategy sessions and quarterly customer reviews
- Identify risks and improve adoption and retention
- Collaborate with Support, Product, AV, and Sales
- Share customer feedback and process improvement ideas
Requirements:
- At least five years of professional B2B events experience
- Experience with event registration, apps, or virtual platforms
- Interest in technology's impact on the events industry
- Clear communication with technical and non-technical audiences
- Ability to manage multiple projects and document thoroughly
Combine event expertise, empathetic advising, and technology knowledge to strengthen customer outcomes across EventMobi's platform.
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