Site Reliability

Join Canonical as a Site Reliability / GitOps Engineer. Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We work with the world's leading public cloud and silicon providers, and industry leaders in many sectors. Canonical is founder‑led, profitable, and growing, with over 1200 colleagues in 75+ countries and very few office‑based roles.Job SummaryThe Information Systems (IS) team supports and maintains all of Canonical’s IT production services and runs services used by over 60 million Ubuntu users. As an SRE & GitOps engineer you will drive operations automation to the next level in both our private clouds and in public clouds, utilizing open‑source infrastructure‑as‑code tools, CI/CD pipelines, and Canonical’s leading products for software operation automation.In addition to defining infrastructure as code, you will improve Canonical products and the open‑source technologies they are based on by providing critical feedback to developers on how their products operate at scale. This involves submitting bugs, writing pull requests, and collaborating on design and implementations with other teams.ResponsibilitiesApply IaC experience to develop infrastructure‑as‑code practice within IS by increasing automation and improving IaC processes.Automate software operations for re‑usability and consistency across private and public clouds, taking into account the complexities of distributed systems.Develop new features and improve the resilience and scalability of the existing cloud and container portfolio at Canonical.Maintain operational responsibility for all of Canonical’s core services, networks, and infrastructure.Develop skills in troubleshooting, capacity planning, and performance investigation; set up, maintain, and use observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement, and maintain monitoring and alerting for various systems and services.Collaborate with development teams to design service architecture, documentation, playbooks, policies, and operational procedures.Provide assistance and work with globally distributed engineering, operations, and support peers.Receive uninterrupted development time to focus on larger projects and automation of manual tasks.Share experience, know‑how, and best practices with other team members in design sessions, mentorship, and collaborative work.Hold final responsibility for time‑critical escalations.QualificationsDeep experience defining operations in code, using version control, peer review, and CI/CD to roll out changes to applications and infrastructure.Strong modern engineering background (peer‑review, unit testing, SCM, CI/CD, Agile).Python software development experience with large projects.Practical knowledge of Linux networking, routing, and firewalls.Affinity with various forms of Linux storage, from Ceph to databases.Hands‑on experience administering enterprise Linux servers.Extensive knowledge of cloud computing concepts and technologies.Bachelor’s degree or greater, preferably in computer science or related engineering field.Clear and effective communication in English over email, chat, video or voice calls and in‑person.Motivation to troubleshoot from kernel to web and willingness to ask others when appropriate.Willingness to be flexible and learn new things quickly.Passion for open‑source, especially Ubuntu or Debian.LocationThis role is available remotely in any timezone.About CanonicalCanonical is a pioneering tech firm at the forefront of the global shift to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; to succeed, we need the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.Equal Opportunity EmployerCanonical is an equal‑opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr