Genesys Cloud Engineer
3 weeks ago
Job Location :- Remote(Canada)
Position Description :-
The Contact Centre SME/Consultant will be responsible for managing contact centre transformation solutions & deployments.
In this role the SME/Consultant will closely collaborate with business, infra & corporate security functions to deliver a robust, scalable and secured outcome driven solutions.
Responsibilities/Skills
Must Have Skills
5+years of experience
" Hands-on delivery and solution experience with contact center solution, Genesys Cloud.
" IVR and ACD development experience
" Should have good understanding of Genesys Cloud Developer APIs and their usage.
" Experience with scripting languages like JS, NodeJS.
" Experience with AI/NLP engines - Google CCAI, Amazon Lex/Polly.
" Good Understanding of contact center business operations, processes & transaction flows
" Understand security requirements, industry specific compliance & certification requirements
" Excellent verbal and written communication skills
Nice To Have
" Experience / exposure with other contact centre solutions like Amazon Connect, Nice inContact.
" Experience / exposure with leading CRM / case management solutions Salesforce, MSD365,
" Oracle Peoplesoft, SAP C4C, Zendesk, ServiceNow, Jira, Freshdesk etc.
" Experience with vendor evaluations, market analysis, vendor negotiations, vendor onboarding processes etc.
Thanks and Regards
Saurabh Srivastava
Account Manager
E: Saurabh.srivastava@epsilonsolutions.ca #J-18808-Ljbffr
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