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Customer Experience Associate-Future Opportunities
4 weeks ago
Customer Experience Associate – Future Opportunities Location: Salmon Arm, British Columbia, Canada Hours: 15 hours per week Line of Business: Personal & Commercial Banking Pay: $22.00 – $27.21 CAD per hour Job Description At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs, identify opportunities to promote products and services, and refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. In This Role, You Will Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Determine and understand customer needs to recommend appropriate solutions while exercising discretion with confidential matters. Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities when necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and promptly. Connect personally with customers to advise them clearly on banking solutions and processes. Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and the Internet. A go‑getter who exercises initiative, is accurate and detail‑oriented, and can handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect both verbally and in writing with different people in a calm, courteous, and effective manner. Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, the customers we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues. TD is deeply committed to being a leader in customer experience, believing that all colleagues, no matter where they work, are customer facing. We innovate to enhance the customer experience and build capabilities that shape the future of banking. Our Total Rewards Package Our total rewards package includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information We acknowledge that this opportunity is subject to provincial employment regulations. Each province or territory in Canada may have its own set of requirements and regulations. Colleague Development We provide regular career conversations, an online learning platform, and mentoring programs to help you unlock future opportunities and achieve your goals. Training & Onboarding We provide training and onboarding sessions to ensure you have everything you need to succeed in your role. Interview Process We will contact candidates of interest to schedule interviews and communicate outcomes by email or phone. Accommodation Your accessibility is important to us. Let us know if you need accommodations such as accessible meeting rooms or captioning for virtual interviews. Language Requirement (Quebec Only) Sans Objet Seniority Level Entry level Employment Type Part‑time Job Function Other Industries Banking Referrals increase your chances of interviewing at TD by 2x. Sign in to set job alerts for “Customer Service Specialist” roles. Customer Experience Associate – Future Opportunities Location: Salmon Arm, British Columbia, Canada (posted 1 month ago) #J-18808-Ljbffr
