Personal Banker

Personal Banker – BMO Join to apply for the Personal Banker role at BMO, a role focused on delivering outstanding personal banking service and driving sales for our growing Lower Mainland branches. BMO will work with you to develop and hone your skills, providing training, career choice opportunities, competitive salary, incentives, health benefits, pension, and more. Fluency in English is required; fluency in languages such as Mandarin, Punjabi, Hindi, Cantonese, Italian, Vietnamese, and/or Farsi is an asset. Responsibilities Takes lead in proactively engaging existing customers and prospects through needs‑based assessments to grow loyalty and identify opportunities. Engages customers for needs assessments to recommend tailored solutions across everyday banking, retail investments, lending, and small business solutions. Offers clients advice on digital and self‑serve options to make banking easy, simple, and fast. Supports customer transaction needs based on traffic. Builds new relationships, schedules appointments, and expands BMO’s business in the community. Addresses questions and resolves issues via consumer credit audits and quality checks to ensure accurate data entry and compliance. Applies risk‑management framework to protect BMO’s assets and maintain portfolio quality. Makes credit recommendations for personal lending transactions, including home financing, following banking policies. Collaborates with branch and market teams; probes customer needs; integrates marketing programs. Organizes work information for accuracy and completeness. Finds creative approaches to personalize each customer experience. Contributes to ongoing improvement of the overall customer experience and business results. May work at multiple branches or channels; schedule may vary weekly. Adheres to risk, compliance, privacy, and ethical requirements. Maintains knowledge of personal banking products and market trends. Identifies and reports suspicious activity for AML compliance. Complies with legal and regulatory requirements. Completes complex tasks; handles escalations; analyzes issues and determines next steps. Broader accountabilities may be assigned as needed. Qualifications 2‑3 years of relevant experience and a post‑secondary degree in a related field, or equivalent education and experience. Canada only: registration to sell investment products, as applicable. Appropriate lending qualifications and designations. Knowledge of personal and small‑business customer needs and solutions. Knowledge of retail investments and lending products. Experience in financial services is an asset. Comfortable using social media, tablets, smartphones, online tools, and applications. Experience in consultative customer service or sales, with drive to deliver a personal experience. Commitment to helping customers, focus on results in a team environment. Self‑starter with confidence to approach customers. Collaborative, strong interpersonal skills, active listening and problem solving. Clear verbal and written communication; organization; collaboration skills. Analytical and problem‑solving skills. Salary $38,500.00 – $71,000.00 per year (competitive; plus commission where applicable). Full‑time; BMO offers performance incentives, bonuses, health insurance, tuition reimbursement, accident & life insurance, pension, and retirement savings plan. For more details, visit: https://jobs.bmo.com/global/en/Total-Rewards About BMO BMO is committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request. BMO’s purpose is to boldly grow the good in business and life, creating lasting, positive change for customers, communities and employees. #J-18808-Ljbffr