Guest Experience Lead | Vaughan Mills

About lululemonlululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we touch. As a company, we focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive and growth‑focused environment for our people.Job SummaryThe Guest Experience Lead ensures that all customers receive a quality in‑store experience. They provide technical product education, lead from the floor, and drive store performance through guest experience and team achievement of sales or unit targets. They provide input to performance evaluations, hiring recommendations, and act as Supervisor on Duty when leading the floor.Core ResponsibilitiesBring the lululemon guest experience framework to life, creating an exceptional and inclusive experience.Continuously assess guest connection and technical product education, ensuring every guest receives education and assistance.Act as Supervisor on Duty to meet business, team, and guest needs.Prepare the store to ensure in‑store readiness and maintain operational excellence throughout the shift.Open and close the store according to procedures.Review and interpret daily business data to track progress toward sales goals and motivate the team.Participate in hiring, onboarding, and training.Support team members with direct feedback, coaching, and recognition.Establish supportive relationships, fostering a respectful and inclusive team environment.Eligibility & RequirementsEligibilityLegal authorization to work in the country where the store is located.Ability to travel to the assigned store using reliable transportation.Schedule & AvailabilitySchedule varies by store needs.Shifts include mornings, afternoons, evenings, weekends, and holidays.Peak periods may include early mornings, late nights, or overnight shifts.ExperienceAt least 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations).Some experience leading, mentoring, or delegating to others.Job Assets (Nice to Have)High school diploma, GED, or equivalent.1 year of retail/sales leadership experience.Food safety and/or liquor service certification for experiential stores with food/beverage service.What We Look ForInclusion & Diversity: Supports an inclusive environment that celebrates differences.Integrity: Behaves honestly, fairly, and ethically.Guest Experience: Delivers an inclusive, high‑caliber experience for every guest.Leadership: Inspires, empowers, and directs people.Collaboration & Teamwork: Works productively and supports others toward common goals.Decision Making / Problem Solving: Uses logic and reasoning to evaluate alternatives.Adaptability / Agility: Navigates uncertainty and adjusts priorities quickly.Interactive Communication: Conveys information effectively and listens actively.Work ContextWork in a bright, loud store environment.Work as part of a team, sometimes independently, and sometimes on computers or other devices.May involve moving boxes up to 30 lbs (13.6 kg).For experiential stores with food/beverage service, may involve kitchen equipment and heat exposure.Compensation & BenefitsBase Pay Range: $22.75 – $26.17/hour, subject to minimum wage.Target Bonus: $2.00/hour.Total Target Base Pay Range: $24.75 – $28.17/hour.Benefits include extended health and dental coverage, mental health plans, paid time off, retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top‑up, development courses, mentorship programs, and leadership series.Seniority LevelMid‑Senior levelEmployment TypeFull‑timeJob FunctionOtherIndustriesRetail #J-18808-Ljbffr