ServiceNow CMBD Technical Advisor

3 weeks ago

Ahuntsic North, Canada Adecco Full time

Adecco is currently recruiting for a ServiceNow CMBD Technical Advisor for a 1-year hybrid contract opportunity. This role is with our Crown corporation client in downtown Ottawa, ON. The successful candidate must hold a valid Enhanced Reliability Clearance .
The ServiceNow CMBD Technical Advisor will have the following responsibilities:
Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization;
Identify opportunity for improving the quality of the data in the Configuration Management Database (CMDB);
Troubleshoot and debug existing Configuration Management Database (CMDB) interfaces and improve them;
Establish a technical project plan with key milestones and providing status updates
Create ServiceNow epics and stories
Document key technical decisions, issues, and enhancements through the entire development lifecycle
Report on development work progress
Work with the support team to ensure transition from development to operation
Provide guidance and expertise to various stakeholders throughout the life of the project
Communicate and collaborate with project team members and key stakeholders throughout the life of the project
Other related activities and deliverables as required
The ServiceNow CMBD Technical Advisor must meet the following mandatory requirements:
Must have a university degree or college diploma in business administration, statistics, or a related field;
Must have a minimum of five (5) years of demonstrated experience as a technical lead for ServiceNow implementations;
Must have a minimum of five (5) years of demonstrated experience with the ServiceNow CMDB
Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure;
Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks;
Demonstrated experience working and leading discussions with a broad set of stakeholders;

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