Field Service Engineer

OverviewGutor is a leading international manufacturer of UPS systems for industrial applications. With over 75 years in business, Gutor serves industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A.Gutor is committed to providing customers with strong support and a team of experienced engineers and technicians to assist with any issues that may arise.SummaryWe are seeking a talented Field Services Engineer to join our team. The Field Service Engineer (FSE) performs services on customer sites, including preventive and corrective maintenance, commissioning, installation supervision, and modification of Gutor UPS systems and batteries. The FSE works on both on- and off-shore sites and is the connection between the customer and Gutor’s Customer Service department. If hired, the candidate must be able to travel to Malaysia or Switzerland for a mandatory 6-week training.Main ResponsibilitiesPerform installation supervision and commissioning of Gutor systems, including batteries.Perform preventive and corrective maintenance for Gutor UPS equipment, including batteries.Diagnose UPS problems at customer sites and provide reports on issues.Identify and report failure modes encountered in the field and determine their causes.Train customers on equipment operation and maintenance of Gutor systems.Interact with customers by phone or in person; represent Gutor in addressing customer concerns.Promote Gutor services and products, including contracts, spare parts, preventive maintenance, modifications, and digital services.Keep databases updated with completed reports and documents.Perform work safely on site and ensure the safety of people and property.Identify leads and opportunities to help grow regional business for Gutor customers.Provide technical support as needed and assist other teams (sales, test bay, R&D).Support quality improvement through IQ software entries and other tools.Be on 24-hour standby on demand and pursue self-training on existing and new products.Evaluate warranty and goodwill claims.Required QualificationsElectrical technician with at least 3 years of field services experience (UPS) or equivalent.BS degree in electrical engineering, electronic engineering or equivalent.Demonstrated troubleshooting skills; remote support experience with international customers.3–5 years of related experience; strong knowledge of electronic theory to component level.Proficiency in PC tools, office applications, and networking; strong written and verbal communication skills.Ability to analyze complex problems, explain technical concepts clearly, and work independently.Cross-cultural awareness and adaptability; valid passport, driver’s license, and TWIC card.Structured problem-solving approach with ability to seek support when needed; high level of professionalism and integrity; self-motivated.Preferred QualificationsFluent in Spanish and Portuguese (written and spoken); ability to conduct technical conversations in these languages.Flexible, high-performance profile; ability to work independently and stay well organized.Position TypeFull-time, non-exempt position.What We OfferBase salary range: $85,000–$100,000 USD, depending on experience and qualifications.Paid holidays and 20 days of vacation.401(k) plan with up to 6% company matching.Dental and vision insurance; short-term and long-term disability; life insurance (basic and voluntary).FSA and HSA options; telehealth; health and fitness reimbursement; HDHP medical insurance.TravelDomestic and international travel required 75–85% of the time.Physical RequirementsThe physical demands described are representative of those required to perform the essential functions. Employees are regularly required to use hands and fingers, and to sit, stand, and communicate effectively. Reasonable accommodations may be provided as needed.Gutor is an equal opportunity employer and prohibits discrimination/harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.AdditionalSeniority level: Mid-Senior levelEmployment type: Full-time #J-18808-Ljbffr