Operational Risk

The Canada Operations Line 1B Risk and Controls team partners with various Business Units in Canada Operations including Group Benefits, Insurance, Affinity, and Shared Services to promote risk awareness and management of day-to-day risk reduction activities. This team is seeking an enthusiastic, organized, and analytical individual as the Operational Risk & Control Senior Specialist who will support Canada Operations in execution of the core components of its Operational Risk Management Framework. This is an individual contributor role which requires successful collaboration with team members in Canada as well as with business and functional areas subject matter experts and other stakeholders including ORM, Legal, Finance, HR, IT and Compliance. Position Responsibilities Corrective Action Plans (CAP) - Support Business Unit partners in the successful closure of CAPs ensuring the implementation of mitigating controls. Controls testing - Assess control effectiveness by performing end-to-end process walkthroughs with Process and Control Owners to determine control design and operating effectiveness and remediation through Corrective Action Plans (CAPs) for any identified control gaps Conduct root cause analysis for Operational Risk Events/errors, document and lead discussion with Operational Leaders on opportunities to implement new preventive and detective controls. Complete analysis on themes and trends for Reportable Events and other key emerging risks. Understand the area’s Key Risk & Performance Indicators, and other controls to identify negative trends and potential control gaps and contribute to Risk Monthly Operating Review Reports Maintain strong business relationships with internal business and functional support areas and develop and deliver presentations to senior audiences Required Qualifications 3-5 years of related experience with good understanding of business processes, risks and controls or exposure to business unit operational functions and projects that incorporate the usage of operational risk management methodologies Strong verbal and written communication skills Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities Strong analytical skills and ability to review patterns in large data sets Ability to identify and articulate risk and impact to the business and challenge the status quo for the right reasons. Ability to assimilate and interpret risk data to reach conclusions regarding the type and level of risk across the business Independently motivated to find new ways to address issues, confront barriers and seek out information for the benefit of the business. Ability and confidence to ask pertinent questions and adjust thinking when new facts are found Preferred Qualifications Bachelor’s degree in business, finance and / or industry certificate in operational risk Knowledge of Insurance, Group Benefits, Affinity and/or Contact Centres Operations is an asset Familiarity with Archer record creation, maintenance and reporting is a plus When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ をご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 recruitment@manulife.com までご連絡をお願いします。 Referenced Salary Location Waterloo, Ontario Working Arrangement ハイブリッド勤務 Salary range is expected to be between $68,775.00 CAD - $114,625.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr