Implementation Leader

Implementation Leader (Clinical Trials) – CTMS (Research Institute) Job Description RESEARCH INSTITUTE OF THE MUHC The Research Institute of the McGill University Health Centre (RI-MUHC) is a world‑renowned biomedical and hospital research centre. Located in Montreal, Quebec, the Institute is the research arm of the McGill University Health Centre (MUHC) affiliated with the Faculty of Medicine at McGill University. The RI‑MUHC is supported in part by the Fonds de recherche du Québec – Santé (FRQS). Position Summary The CTMS Transformation Lead coordinates the implementation of the CIM’s new Clinical Trial Management System (CTMS) from requirements gathering through post‑deployment support. The role supports CIM teams during the transition to a modern system, contributes to process improvement, and oversees system configuration, data quality, testing, training and adoption. The incumbent works closely with the IT Project Manager and Finance Business Partner to ensure a successful implementation. This is a hybrid role combining business analysis, system administration, user support and project management. The CTMS Transformation Lead ensures that all operational and financial processes such as study management, budget preparation, fair market value (FMV) assessment, vendor billing, coverage analysis and account reconciliation are well defined, configured, tested and optimally used. General Duties Reports to: the Director of CIM (works closely with the IT Project Manager and Finance Business Partner) Requirements Gathering (25%): Participate in defining CIM’s needs related to the CTMS and its integration with the ERP‑Finance system. Map current and future processes with research teams and subject matter experts; translate operational requirements into system configuration. System Configuration & Integration (35%): Configure CTMS modules, ensure workflows distinguish billable costs to vendors based on FMV, and collaborate with IT to validate interfaces. Data Migration and Quality (10%): Support data organization, verify quality, implement governance rules and improve reports. Testing and Validation (15%): Execute test scenarios and UAT, document results, follow up and recommend adjustments. Training, SOPs & Adoption (15%): Develop user guides, SOPs, training modules; deliver training; monitor adoption and recommend improvements. Standards of Performance Follows established policies and procedures. Excellent communication and interpersonal skills. Demonstrates initiative, flexibility and good judgment. Maintains subject expert knowledge up to date. Works effectively in a team. Maintains confidentiality at all times. Prioritises work to meet deadlines. Excellent accuracy and reliability in reports and analysis. Scope of Responsibilities Generates ideas and solutions; executes a plan of action on assigned objectives. Prioritises work in line with needs and deadlines. Identifies problem areas and takes appropriate action. Follows up with teammates to ensure compliance, accuracy and timeliness. Education / Experience Bachelor’s in Science, Health Informatics, Business Analytics, Business Administration, Project Management or related field. Minimum 3 years of experience in clinical research, ideally in a role involving operational or financial process improvement. Experience with a CTMS or strong ability to learn complex systems and explain their functionality. Experience in project management, particularly clinical system implementations, is a significant asset. Strong understanding of clinical research workflows and fundamentals of clinical trial billing. Excellent analytical skills, attention to detail, organisational skills and rigor. Ability to collaborate with diverse teams (IT, finance, subject‑matter experts, research teams, project management) and demonstrate positive leadership. Bilingual in French/English is an asset. Additional Information Status: Full‑time, temporary 1 year with possibility of extension. Pay Scale: $55,692.00 to $103,412.40, commensurate with education & work experience. Work Shift: 8:30 a.m. to 4:30 p.m., Mondays to Fridays (35 hours/week). Work Site: Glen Site and Montreal General Hospital. If you wish to include a cover letter, please attach it with your resume in one document. Why Work with Us? 4‑week vacation, 5th week after 5 years. Bank of 12 paid days (personal days and days for sickness or family obligations). 13 paid statutory holidays. Modular group insurance plan (including gender affirmation coverage). Telemedicine. RREGOP (defined benefit government pension plan). Training and professional development opportunities. Child Care Centres. Corporate Discounts (OPUS + Perk Up). Competitive monthly parking rate. Employee Assistance Program. Recognition Program. Flex work options and much more To learn more about our benefits, please visit http://rimuhc.ca/en/compensation-and-benefits. Equal Opportunity Employment Program The Research Institute of the McGill University Health Centre hires on the basis of merit and is strongly committed to equity, diversity and inclusion within its community. We welcome applications from all qualified candidates who self‑identify as members of racialized groups/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities and 2SLGBTQIA+ persons. We also welcome candidates with the skills and knowledge to productively engage with diverse communities. Persons with disabilities who anticipate needing accommodations for any part of the application process may confidentially contact research.talent@muhc.mcgill.ca. #J-18808-Ljbffr