Resolution Specialist-Bilingual, Collections

Resolution Specialist--Bilingual, CollectionsToronto, ON, CanadaJob DescriptionPosted Monday, January 5, 2026 at 5:00 AM | Expires Tuesday, January 20, 2026 at 4:59 AMReporting To:Manager, CollectionsFull-Time/Part- Time:Full-timeSalary Range:$42,471 - $63,707Posting Date:January 5, 2026Closing Date:January 19, 2026Hours of Work:8:30 a.m. – 5:00 p.m.Grade:Office Location:6TorontoGreat location Steps away from the main public transit stationWhat we offer:Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities*Eligibility for benefits is dependent on the terms of employmentThe OpportunityReporting to the Manager, the Bilingual Resolution Specialist is responsible for ensuring all arrears are dealt with on a timely basis and in accordance with company policy.How you will contribute:Investigation of delinquent accounts in assigned portfolioCollection/administration of portfolioMinimize exposure to monetary losses or damage to investors and corporate imageAssist clients in budgeting and planning to correct existing and avoid future delinquencyAssessment and collection of feesReview bankruptcy and consumer proposals and filing proof of claim when requiredCollection of common expenses, strata liens, tax and utility arrearsSet up of arrears settlement paymentsProcess new PAC informationProvide credit ratings and mortgage verificationsCollection of deficiency balances on discharged mortgagesAdhere to policies /procedures to ensure AML requirements are met, when applicable.The experience you need:Strong communication and interpersonal skillsExcellent analytical and problem-solving skillsTeam player who also works well independentlyAble to meet deadlinesCompetency in MS Office; capacity to learn new technologies/systemsShift work will be requiredBilingualism (French, English) required – interactions with English -speaking customers or partnersWorking Environment and Physical Demands Analysis:Periods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.e. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer program.Competitive CompensationComprehensive benefits program (i.e. Health Spending Account, Maternity and Parental Leave Top Up)Hybrid working environmentExtensive training programs to set our employees up for successModern office environment conducive to collaborationSupportive teamwork cultureOpportunities to give back to the communities and work through events focused on a variety of charitiesOngoing social events throughout the yearThe team you’ll join:Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process. #J-18808-Ljbffr