Software Availability, Licensing and Distribution Specialist

3 weeks ago

Ottawa, Canada Thales Group Full time
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada’s best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

Thales Canada Defence and Security is hiring for a hybrid position - Software Availability, Licensing and Distribution Specialist based in Gatineau, QC.

Position Summary

Thales Canada Defense and Security, in partnership with MODIS and KWESST, has recently been awarded a contract to support, sustain, operate, and evolve the Information Technology Information Technology Infrastructure and Engineering Environments used by Department of National Defence (DND) DIRECTORATE LAND COMMAND SYSTEMS PROGRAM MANAGEMENT SOFTWARE ENGINEERING FACILITY team. More specifically, supporting the Software Engineering Facility Local Areas Network (DSEF) LAN, manage and support activities related to DLSCPM test environments including various unclassified and classified test lab environments, and at various service levels; and support any additional communities of interest and technical environments as required.

In support of this program, the Software Availability, Licensing, and Distribution specialist must manage, track, and distribute all of the software products and their related information that are developed and deployed in the DSEF center.

Key Areas of Responsibility

As a Software Availability, Licensing, and Distribution Specialist, you will be responsible for the following:

•Process software license requests;
•Provide assistance and troubleshooting as it relates to software key distribution and activation;
•Track software license distribution and availability;
•Maintain accurate records of license assignment, and periodically review/audit to ensure license distribution continues to meet operational needs;
•Track software license renewals and advise relevant procurement authorities to initiate renewals with sufficient time for the full procurement process to take place;
•Coordinate with relevant DLCSPM staff on license requirements for upcoming and/or ongoing operations and exercises. Participate in planning as required to support such activities;
•Advise DLCSPM staff on software baselines as it relates to software licensing for baseline development and engineering;
•Assist the DLCSPM fielding team in developing plans for the rollout of new software (or updates to software) in accordance with the fielding plan, including software configuration control and license management;
•Manage the DLCSPM library media center, including but not limited to processing requests for media, initiating DLCSPM approval workflows, accepting deliveries and conducting configuration management of new products and delivering or shipping new arrivals to intended recipients;
•Assist the contract management office of DLCSPM by processing software-related Government Furnished Information (GFI) requests and track all software-related GFI deliveries;
•Support CAF operations including support to Army Network Operation Center (ANOC), National Engineering Support Services (NESS), and the Canadian Deployable Mission Networking (CDMN) Configuration Control Board (CCB);
•Maintain positive control over the DLCSPM library media hardware assets including, but not limited to, CDs, DVDs, sleeves, scrubber, disk burner, storage devices, USB replicators, laptops and desktops;

•maintain backups of media;
•Maintain and update the DLCSPM library media center disaster recovery and business continuity plans (BCP); and
•Perform any work related to this category

Minimum Qualifications

•48 months of demonstrated experience within the last 96 months in the following areas:

Microsoft Office applications (Word, Excel, and PowerPoint);

Accessing and manipulating a database using an interface;

Familiarity with Linux/Unix operating systems;

Familiarity with software licensing models;

Experience rolling out software updates in a small to medium sized organization;

and Cataloguing and tracking items of business interest within an organization.

•Minimum of 60 months of demonstrated experience within technical writing on technical engineering systems.
•Minimum of 24 months of demonstrated experience within the last 48 months in the preparation of business correspondence and reports in the field of Information Technology.

•Minimum of 24 months of demonstrated experience within the last 60 months in the following areas:
a) Providing advice and/or guidance on the installation and configuration of computer software; and
b) Experience providing verbal briefings / presentations on a technical topic.

Knowledge, Skills, & Abilities:

•Excellent communication skills, both written and verbal – with the ability to communicate information technology to management and technical staff, as well as communicating software library management processes for projects or systems;
•Providing advice, guidance and recommendations on technical issues to support the decision-making of senior management;
•Performing strategic, operational or tactical planning for projects or systems to meet corporate strategy;
•Proven problem solving and analytic skills with a track record of successful outcomes;
•Recognized for ability to engage stakeholders at all levels of the organization and externally with customers;
•Strong business acumen and ability to identify and address issues within a complex business environment; and
•Capable of developing strong relationships across the business through excellent customer service.

Education

Desired:

Proof of completion of a diploma or degree granting program in a technical field (e.g. computer technology, computer science, or similar).

•Minimum:

Proof of completion of at least two years of a diploma or degree granting program in a technical field (e.g. computer technology, computer science, or similar).

Preferred Qualifications

• IBM Collaboration Lifecycle Management tool administration
• Windows Server administration [includes active directory and group policy management, server updates/upgrades]
• Intermediate Linux skills for Linux server updates/upgrades and networking
• SharePoint or similar collaboration tools administration
• Microsoft Exchange Server experience
• Virtual machine management

As part of the Eligibility requirements, Employees (Internal Applicants) must inform their line manager if selected to interview for another position prior to the interview being scheduled. Please discuss with the Talent Acquisition Partner if you have any questions.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

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