Part-time Customer Experience Associate

3 weeks ago


Montreal administrative region, Canada Scotiabank Full time

Title: Part-time Customer Experience Associate - Place Scotia, Pointe-Claire, QC - 15 hours/wk Requisition ID: 243279 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: Proactively discover our customer’s needs and listen to understand what they are asking for Process day-to-day transactions Nurture rich, long-standing relationships Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs In this role you will: Build strong customer relationships and deliver excellent customer service Uncover and solve customers’ needs Explain complicated concepts simply Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment Demonstrate an eagerness to learn and determination to succeed Qualifications Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Are comfortable in simple sales situations Have strong technical skills and the ability to promote digital and self-service banking options to our customers Benefits The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers A rewarding career path with diverse opportunities for professional development Internal training to support your career growth and enhance your skills An organization committed to making a difference in our communities – for you and our customers You can expect to be recognized and rewarded for high-performance, with meaningful development conversations and internal training to support your growth A competitive compensation and benefits package Location: Montreal, Quebec, Canada Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. All qualified applicants will receive consideration for employment in accordance with statutory, collective bargaining and company policy. If you have a disability and need accommodation, please contact us. #J-18808-Ljbffr



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