Manager, Software Engineering

Select how often (in days) to receive an alert: Manager, Software Engineering - TELUS TV+ Platform & Services Location: Vancouver, BC, CA Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA, T5J 0E5 Jobs by Category: Technology Solutions Job Function: Technology Status: Full Time Schedule: Regular Description Drive innovation. Empower teams. Deliver world-class video experiences. Join us on a transformational journey Are you passionate about building high-performing engineering teams and delivering seamless customer experiences? Do you thrive at the intersection of software development, cloud operations, and customer impact? Join TELUS as a Software Development Manager leading the backend development and operations for our TELUS TV+ metadata platform and customer facing APIs, the services powering millions of Canadians’ entertainment experiences across iOS, Android, web, FireTV, and more. We are reimagining how customers access, discover, and enjoy content. Your leadership will directly influence the TELUS TV+ platform, enabling a frictionless setup experience and helping us achieve our mission of delivering reliable, scalable, and customer-focused video solutions. What you’ll do in this role As a Software Development Manager, you will lead a talented team of backend engineers and drive operational excellence for our metadata services and customer-facing APIs. In this role, your focus will be: Leadership & Team Empowerment Lead, coach, and mentor a high-performing squad of backend engineers, fostering a DevOps-first and customer-first mindset Inspire innovation, technical ownership, and continuous learning within the team Technical & Delivery Excellence Oversee the design, development, deployment, and operation of APIs powering multiple TELUS TV+ client applications Drive improvements in our software development lifecycle (SDLC), release practices, and end-to-end delivery pipelines Partner with product managers, architects, to define feature roadmaps, prioritize work, and deliver with quality Operational Reliability & Customer Experience Champion an operations mindset by ensuring high availability, observability, and performance across services Lead initiatives to reduce setup friction and customer-impacting errors and collaborate with cross-functional teams to identify and resolve customer pain points Qualifications What You Bring: 5+ years in software development leadership, managing backend/API engineering teams Proven experience delivering cloud-native, microservices-based solutions at scale Strong understanding of API design, distributed systems, and service observability Extensive hands‑on experience across the full software development lifecycle (SDLC), including designing, coding, testing, deploying, and operating complex software systems Strong foundation as a software engineer with prior experience in developing, troubleshooting, and delivering high‑quality solutions before moving into leadership roles Demonstrated ability to deliver high‑quality, customer‑centric software solutions that scale to millions of users Hands‑on knowledge of DevOps practices, CI/CD pipelines, and site reliability principles Track record of improving SDLC processes, engineering velocity, and operational health Excellent communication skills to collaborate across engineering, product, operations, and executive leadership Nice‑to‑Haves Experience in video streaming, metadata systems, or large‑scale content platforms Familiarity with GCP (Cloud Run, GKE, Spanner, Pub/Sub) or similar cloud platforms Background in capital planning, cost optimization, or vendor management PMP, CSM, or equivalent Agile leadership certifications #LI-REMOTE #LI-HYBRID Salary Range: $110,000-$166,000 Performance Bonus or Sales Incentive Plan: 20% Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in‑office, virtually or a combination of both, based on the role's requirements Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more … A bit about us We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. Technology Solutions We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen. We are honoured to be recognized 5GTELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications 6Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future. Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr