Team Manager, Disability Management Services Office

Permanent Full Time We are looking to hire a Team Manager in the Langley Disability Management Services Office. This hybrid role offers the flexibility of working remotely while requiring in-office presence three days per week to collaborate with colleagues and support our clients effectively. If you’re passionate about delivering exceptional service and thrive in a dynamic environment, we’d love to hear from you What you will do: Provide expertise, oversight, and guidance to the team on the management of claims including: benefit entitlement decisions assessment of referral to internal and external service providers management of claims expenses assessment and creation of return to work plans claim management Coaching to ensure consistent staff performance and development (includes monthly review of claims, one on one discussions for ongoing review of performance and areas of development) Provide leadership and coaching of organizational skills and prioritization in order to help staff achieve individual, team and office performance goals Collaboration with other managers to plan, prioritize, schedule, and allocate staff and tasks to meet service delivery objectives across client groups and teams, while handling the challenges of a changing environment Effectively articulate ideas and directions to staff to promote trust, commitment, and motivation Clearly and concisely explain, present, and summarize information verbally at a level appropriate to your intended audience Gathering and analyzing information to anticipate and recognize problems and opportunities, create and evaluate alternatives, and engage in continuous assessment and improvement to develop solutions in collaboration with staff and our plan sponsors Building strong business relationships with plan sponsors and internal customers You will also be accountable for handling appeals and escalated complaints to resolution You may be requested to participate in finalist and other presentations for current or prospective clients We’re looking for someone who can: Build and maintain trusting and respectful relationships with employees, clients, and colleagues Maintain confidence and exhibit empathy with staff, clients, and co‑workers in sometimes sensitive and difficult circumstances Build and gain consensus when appropriate Exercise financial prudence, confidentiality, and discretion What you will bring: Post‑secondary degree or equivalent, preferably in a related discipline A minimum of five years of related experience Excellent communication and interpersonal skills Proven leadership and coaching abilities Superior problem solving, decision making and analytical skills Ability to negotiate effectively Demonstrated commitment to the Group Disability Vision and Values Lead change management practices and drive continuous improvement Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life. The base salary for this position is between $71,900-$119,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e., annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Canada Life would like to thank all applicants; however, only those who qualify for an interview will be contacted. We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com. #J-18808-Ljbffr