Customer Experience Associate

Customer Experience Associate Location: Cambridge, Ontario, Canada Hours: 15 hours per week (Part‑time) Line of Business: Personal & Commercial Banking Pay: To be discussed; TD provides fair and equitable compensation. Job Description At TD Canada Trust, we are the frontline of TD Bank, building deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions. At the branch we understand customer needs, identify opportunities to promote products and services, and refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience. We are looking for a Customer Experience Associate who can bring a charming and welcoming presence to the team, process financial transactions accurately, and deliver an excellent customer experience. In This Role, You Will: Process financial transactions such as deposits, withdrawals, and bill payments according to standard operating procedures and TD’s Code of Conduct. Understand customer needs and recommend tailored banking solutions while exercising discretion in confidential matters. Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to clearly advise them on banking solutions and processes. Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence. Job Requirements High school diploma and/or 1+ year of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet. A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. Colleague Development We contribute regular development conversations, training programs, and a competitive benefits plan to support you to thrive at work and home. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and mentoring programs to help you unlock future opportunities. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so you can participate throughout the interview process. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr