Branch Manager, Personal Insurance

Branch Manager, Personal Insurance (CXL) Join to apply for the Branch Manager, Personal Insurance (CXL) role at BrokerLink Being a part of BrokerLink means you live our values: to act with integrity, be respectful of others, have a customer‑driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment. We want like‑minded individuals who want to provide the highest level of customer service and carry themselves with utmost professionalism. We want to invest in you Your success is our success and our purpose of “we’re here to help people” motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members, offering countless opportunities to grow and an environment that values our most important assets: you, our team members. We have over 200 offices across Canada – ask us about our flexible work arrangements We are looking for a Leader, PI Customer Experience to join BrokerLink working from our Canmore, AB Branch location on a Permanent Full Time Basis. Employee Perks Flexible health and dental insurance benefits package Personal Spending amount to invest in your healthy lifestyle RRSP – Registered Retirement Savings Plan with company matching ESPP – Employee Share Purchase Plan (TSX:IFC) program with matching aspect ‘Dress for your day’, dress according to your daily schedule Competitive compensation package with bonus aspect Employee discount program, including Apple, Bell, Rogers and more Paid Time Off in the form of personal days, volunteer days, exam/study time, jury duty and starting at 3 weeks of vacation per year Working for an employer regularly recognized as one of Canada’s best employers such as Kincentric 2024 What the Role Entails Build and lead a highly engaged team Drive growth and deliver second‑to‑none customer experience Work with your management team and peers to develop business strategies that deliver outperformance Implement and execute plans by leveraging your team’s talents and skills, and through regional collaboration Contribute to driving growth and brand awareness in your territory by planning and driving marketing initiatives Accountable for overall recruiting and staffing of your team Responsible for managing, coaching, and developing your team, including conducting regular one‑on‑one meetings and proactively managing succession plans Build and execute engagement action plans, motivate staff to participate in company objectives and keep them informed of changes or new directions Ensure quality of service meets expected standards Examine customer experience and implement tools and programs to enhance it Analyze and resolve service and sales problems and follow up with clients on escalated issues as required Develop and maintain strong working relationships with key insurer partners Assist in preparing and monitoring all branch‑level operating and expense budgets The Successful Candidate Will Have AIC – General Level 2 or equivalent is required Leadership and management experience in insurance brokerage operations Strong track record of leading highly engaged teams across multiple locations Experience leading in a hybrid environment Understand the needs of the customer (internal and external) Strong communication and negotiation skills Strong team player and collaborator College or university degree in related area or commensurate work experience Management of projects or initiatives outside of daily responsibilities with multiple stakeholders Analytical and problem‑solving abilities; develops optimal solutions that maximize organizational performance Required to travel within the region as needed We thank all applicants for their interest, but only those selected for an interview will be contacted. BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process. BrokerLink is committed to creating and maintaining an inclusive environment that embraces our diversities and sees them as our strength We want to foster a workplace that makes all our team members and customers feel welcome and appreciated. Discover more about BrokerLink Visit our dedicated webpage: https://www.brokerlink.ca/campaign/discover-brokerlink #J-18808-Ljbffr