Indigenous Customer Engagement Specialist
3 weeks ago
POSITION TYPE FULL-TIME In this role, you will serve as a trusted point of contact, responding to inquiries, offering guidance, and resolving concerns through voice and other communication channels, all with a focus on clarity, empathy, and service excellence. Key tasks and responsibilities include interacting with customers in an accurate, timely, and friendly manner, actively listening for issues and providing customized solutions, and offering support to provide a positive customer experience. You will strive to achieve all designated service levels and contribute to the success of service levels, enterprise goals, and ultimately – customer satisfaction. Responsibilities Provide exceptional customer service in accordance with matters of billing and collections activities, providing detailed account information on: Individual transactions, charges, credits, and balances on a variety of billing types. Historical patterns and changes. Meter reading types and procedures. Educate customers on our products and services, such as: Equal Payment Plan, Pre-Authorized Payment Plan, and online Customer Service Portal. Energy accounts and Loans & Financing programs. Support various billing transactions, including: Late payment charges, service charges, dispute tests, flat rates, rentals, and contracts. Respond to gas service, emergency, and electric power outage calls by following company procedures to ensure customer safety and prevent property damage. Work fluidly across queues and channels as directed, or as required by volumes, completing other duties as assigned and May be required to work during outages or emergency scenarios occurring outside the normal hours of the Engagement Qualifications Grade 12 education or equivalent, proficiency in basic mathematics and keyboarding skills. Minimum of two years of relevant customer service experience, with preference given to contact center experience. Experience in technical support or credit and collections would be an asset. Experience in a fast‑paced Customer Service environment which may include clerical duties such as answering phone calls, data entry, filing, creating records, email duties, and paying and/or organizing bills within the following industries: Contact Centre, Legal, Financial, Healthcare, Tourism, or retail/restaurant managerial experience. Proven ability to operate a computer and use the basic features of Word and Excel. Proficiency in both written and oral French and English language is considered an asset. Experience leveraging AI to enhance customer experience is considered an asset. Note Manitoba Hydro's Customer Engagement Centre has shifts ranging between 7:00 am – 6:10 pm, Monday through Saturday. All shifts are subject to change based on Manitoba Hydro Policy and operational requirements. This position is currently eligible for remote work on Mondays and Wednesdays. Please send a cover letter and a resume to employerrep@abcentre.org. #J-18808-Ljbffr
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Indigenous Engagement Officer
2 weeks ago
Winnipeg, Canada Manitoba Hydro Full time**INDIGENOUS ENGAGEMENT OFFICER (TEMPORARY ~12 MONTHS)** **WINNIPEG, MB** Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to...
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Indigenous Customer Engagement Specialist
4 days ago
Winnipeg, Canada Manitoba Hydro Full timePOSITION TYPE FULL-TIMEIn this role, you will serve as a trusted point of contact, responding to inquiries, offering guidance, and resolving concerns through voice, and other communication channels, all with a focus on clarity, empathy, and service excellence. Key tasks and responsibilities include interacting with customers in an accurate, timely, and...
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Winnipeg, Canada Manitoba Keewatinowi Okimakanak Incorporated Full timeEmployment Opportunity: Engagement Specialist – Indigenous Health Equity Fund in Thompson or WinnipegFull Time Term Position to March 31, 2026 (with possibility of extension)Location: Thompson, MB or Winnipeg, MBManitoba Keewatinowi Okimakanak Inc. (MKO) is currently searching for a highly motivated and passionate individual to join our Indigenous Health...
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Winnipeg, Canada Manitoba Keewatinowi Okimakanak Incorporated Full timeEmployment Opportunity: Engagement Specialist – Indigenous Health Equity Fund in Thompson or Winnipeg Full Time Term Position to March 31, 2026 (with possibility of extension) Location: Thompson, MB or Winnipeg, MB Manitoba Keewatinowi Okimakanak Inc. (MKO) is currently searching for a highly motivated and passionate individual to join our Indigenous...
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Customer Engagement Specialist
2 weeks ago
Winnipeg, Canada Manitoba Hydro Full time**CUSTOMER ENGAGEMENT SPECIALIST** **WINNIPEG** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family...
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Engagement Specialist
3 days ago
Winnipeg, Canada Manitoba Government Full time**Engagement Specialist**: MS2 MEDIA SPECIALIST 2 Regular/full-time Department of Families Child Protection, Child and Youth Services Winnipeg MB Advertisement Number: 43434 Salary(s): MS2 $72,664.00 - $93,620.00 per year Closing Date: December 1, 2024 The Manitoba government recognizes the importance of building an exemplary public service...
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Reference and Indigenous Engagement Assistant
2 weeks ago
Winnipeg, Canada University of Winnipeg Full timeThe mission of the University of Winnipeg Library is to support the mission of the University, to create and preserve the University’s archival records, to provide scholarly resources in all formats for the University community, to ensure that these resources are properly organized and accessible, to assist users in accessing and exploring the full...
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Indigenous Support Navigator
1 week ago
Winnipeg, Canada WRHA Indigenous Health Services Full timePOSITION # 20079007POSITION TYPE PERMANENT, FULL-TIMEThis is a Designated Indigenous position. This position may be held by someone of Indigenous ancestry who is First Nation, Metis, Inuit and/or Non-Status. Candidates will be required to undergo screening as required. Position Overview Under the direction of the supervisor/manager and in conjunction with...
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Indigenous Health Equity Outreach Specialist
3 weeks ago
Winnipeg, Canada Manitoba Keewatinowi Okimakanak Incorporated Full timeA non-profit organization in Canada seeks an Engagement Specialist for the Indigenous Health Equity Fund. The successful candidate will enhance healthcare outcomes for First Nations communities by delivering presentations, facilitating communication, and supporting proposal submissions. Qualifications include a post-secondary degree in relevant fields and...
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Indigenous Health Equity Outreach Specialist
3 weeks ago
Winnipeg, Canada Manitoba Keewatinowi Okimakanak Incorporated Full timeA non-profit organization in Canada seeks an Engagement Specialist for the Indigenous Health Equity Fund. The successful candidate will enhance healthcare outcomes for First Nations communities by delivering presentations, facilitating communication, and supporting proposal submissions. Qualifications include a post-secondary degree in relevant fields and...
