Customer Experience Associate

OverviewCustomer Experience Associate at TD SecuritiesWork Location: Picton, Ontario, CanadaHours: 22.5Line Of Business: Personal & Commercial BankingPay Details: 22.00 - 27.21 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate\'s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with speed and impact.Job Title: Customer Experience Associate In This Role, You WillProcess financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD\'s Code of Conduct and EthicsUnderstand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential mattersRespond and resolve customers\' concerns using standard procedures and escalating non-standard activities, as necessaryAchieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate mannerConnect personally with customers to advise them appropriately and clearly on banking solutions and processesHelp build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance developmentAssist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activitiesDeliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Job RequirementsHigh School diploma and/or 1+ years of relevant experienceUndergraduate degree or equivalent is an assetStrong administration, organizational, planning and time management skills to work in a fast-paced environmentHands on knowledge of using MS Office (Word, Excel, and Outlook) and internetA go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing prioritiesA dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner Who We AreTD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience and we believe that all colleagues, no matter where they work, are customer facing. We are innovating to enhance the customer experience and build capabilities to shape the future of banking. Through regular leadership and development conversations to mentorship and training programs, we\'re here to support you towards your goals. As an organization, we keep growing – and so will you.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. This job opportunity is subject to provincial regulation for employment purposes; regulations vary by province or territory.Colleague DevelopmentIf you’re interested in a specific career path or want to build certain skills, we help you succeed with regular career, development, and performance conversations, access to online learning, and mentoring programs to unlock future opportunities. There are many career paths within TD, and we\'re committed to helping you identify opportunities that support your goals.Training & OnboardingWe provide training and onboarding sessions to ensure you have what you need to succeed in your new role.Interview ProcessWe\'ll reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so you can participate throughout the interview process.We look forward to hearing from youLanguage Requirement (Quebec Only): Sans Objet #J-18808-Ljbffr