Service Supervisor, Field Service

Date Posted: 2025-12-15 Country: Canada Location: LOC13040 2480 Lancaster Road, Ottawa, Ontario, K1B 4S5, Canada Would you like to join a truly international, talent‑driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Service Supervisor, Field Service for our Field Service team. The main goal of the role is to provide day‑to‑day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. The role will be based in Ottawa, reporting to the Ottawa Branch manager. Typical Day Ensure all aspects of field safety Meet with customers to ensure obligations and expectations are achieved Direct the performance of field maintenance and contractual service operations Conduct field education training with field workforce Maintain customer quality assurance, managing the expenditure of labor and materials Improve efficiencies, managing route schedules and callback rates Provide technical support, participating in sales estimation / proposals as required Authorize repair orders and track completion Lead change to better efficiency and communication Qualifications High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years) Experience with leading a team of technicians is preferred Elevator industry experience is highly recommended Excellent communication skills and leadership skills, and the ability to work in a highly team‑oriented and dynamic environment Strong computer and technology skills, business acumen and a passion for customer service Strong leadership skills and goal‑oriented with strong time management and organizational skills Apply today to join us and build what’s next Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks, including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers. We are 72,000 people strong, including engineers, digital technology experts, sales, functional specialists, factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions and skills will help keep us connected and on the cutting edge. We provide opportunities, training, and resources to build leadership and capabilities in Sales, Field, Engineering and Major Projects. Our Employee Scholar Program sponsors colleagues to pursue degrees or certification programs. Our focus is on people. We put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values of Safety, Ethics, Quality. To learn more about ESG at Otis, click here. Become a part of the Otis team and help us #Buildwhatsnext Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Click on this link to read the Policy and Terms #J-18808-Ljbffr