Distribution Supervisor

Shipping & Packing Supervisor - 3PL Distribution

Location: Halton Hills, Ontario
Job Type: Full-Time
Schedule: Afternoon shift 3:30pm - 12:00am
Department: Distribution Centre Operations – Shipping & Packing
Reports To: Key Account Manager

About QRC Logistics

QRC Logistics is a proudly Canadian, family-owned transportation and logistics company with deep roots in the Greater Toronto Area. What began as a small courier operation handling rush pickups and deliveries has grown into a national, full-service logistics provider.

Today, QRC Logistics offers an integrated “one-stop-shop” solution for our customers, including:

• Cartage services with 5-ton tailgate-equipped trucks (LTL freight)
• Full trailer load (FTL) transportation
• Overnight delivery services for less time-sensitive freight
• Time-critical rush delivery solutions
• Warehouse storage, cross-dock, and full pick-and-pack operations
• A nationwide terminal network across all major Canadian centres
• Specialized expertise in ecommerce and retail fulfillment

Our customers benefit from real-time shipment and inventory visibility through advanced Transportation Management Systems (TMS) and Warehouse Management Systems (WMS), reinforcing our commitment to accuracy, accountability, and service excellence.

At QRC Logistics, our core values—innovation, flexibility, responsiveness, and accountability—guide everything we do. We are committed to developing strong leaders and providing opportunities for growth within our organization.

Lead. Own. Improve. Build.

QRC Logistics is hiring a Shipping & Packing Supervisor to lead outbound fulfillment operations for a major ecommerce account within our high-volume 3PL distribution centre.

This is a true operational leadership position responsible for performance, people, service execution, and accountability across a critical ecommerce operation.

You will lead Team Leads and Associates, own shipping performance, and play a key role in protecting and growing a strategic customer relationship.

If you are a strong, respected warehouse leader who drives performance, enforces standards, and builds strong teams — we want to speak with you.

What You Will Own

Operational Leadership

• Lead, manage, and develop Packing & Shipping Team Leads and Associates
• Own daily outbound execution, ensuring all orders ship accurately and on time
• Set clear expectations and hold team accountable to performance standards
• Drive a culture of urgency, accountability, and professionalism

Performance & Accountability

You will be responsible for:

• Ship-on-time performance
• Order accuracy
• Labour productivity and efficiency
• Packing quality and damage prevention
• Shipping execution and carrier performance

Shipping & Fulfillment Execution

• Oversee parcel and freight shipping (UPS, FedEx, Purolator, LTL)
• Ensure all shipments meet strict customer and SLA requirements
• Act as escalation point for operational and service issues

Team Development

• Coach, mentor, and develop frontline leaders
• Build bench strength and future leadership
• Address performance issues professionally and effectively

Continuous Improvement

• Identify inefficiencies and fix them
• Improve productivity, workflow, and operational execution
• Help scale operations as the business grows

What We Are Looking For

Required:

• 5+ years warehouse / distribution experience
• 5+ years in a true supervisory or leadership role
• Experience in 3PL, ecommerce, or high-volume fulfillment
• Proven ability to lead teams and drive performance
• Strong knowledge of shipping, packing, and fulfillment operations
• Experience with WMS system