Senior Sales Representative

Senior Sales RepresentativeLocation: Whitehorse, YukonReports to: Sales and Marketing ManagerPosition SummaryThis is a dynamic role that blends inside sales support with outside business development, including client consultations, technical project quoting, relationship building, and post-sale support. The successful candidate will demonstrate deep product knowledge, initiative, and a customer-first mindset in identifying opportunities, developing new relationships, and supporting project success from start to finish.We envision the incumbent quickly developing into the department 2IC and being the primary succession candidate for the Sales and Marketing Manager role.Key ResponsibilitiesInside Sales and QuotingGreet and consult with clients in the Northerm showroom, providing expert guidance on product selection, specifications, and customization optionsPrepare detailed, accurate, and timely quotes for residential and commercial projects using internal systems and price guidesReview architectural drawings, specifications, and site conditions to develop tailored proposals and ensure feasibilityRespond to requests for proposals (RFPs) and tenders by coordinating submissions, timelines, and follow-upsMaintain updated knowledge of all Northerm product lines and provide technical support to prospective customersOutside Sales and Business DevelopmentProactively identify and pursue new residential, commercial, and institutional sales opportunities in the region (including all of Yukon, Eastern NWT, Northern BC and a portion of Alaska)Develop and maintain strong, ongoing relationships with general contractors, developers, builders, architects, and engineersConduct site visits to gather project details, measure openings, assess product needs, and provide on-site consultationsAttend trade shows, open houses, and local events to promote Northerm’s products and servicesCollaborate with internal departments to coordinate order logistics, timelines, and ensure customer expectations are metCustomer Relationship Management and SupportAct as a trusted advisor throughout the sales process, offering ongoing communication and transparency with clientsFollow up consistently with leads, quotes, and past customers to ensure satisfaction and uncover additional needsManage any post-installation issues in coordination with the service and production teams to ensure a positive resolutionContribute to the selection and implementation of a new CRM. Track and manage all customer and opportunity data in the CRM system and ensure records are current and accurateSupport warranty and after-sales inquiries with professionalism and commitment to Northerm’s service standardsContribute to the identification and pursuit of new products to add to our product mix, including the development and execution of sales strategies.Reporting and CollaborationMeet or exceed personal and company sales targets, providing regular status updates to the Sales ManagerProvide market intelligence and customer feedback to help shape product offerings and sales strategiesParticipate in regular sales meetings and collaborate with marketing on promotional activities and campaignsAssist with product launches, showroom displays, and materials as neededRequirementsMinimum 3–5 years of experience in window and door sales, ideally with exposure to both residential and commercial marketsProven ability to read and interpret blueprints, technical drawings, and specificationsExperience responding to RFPs and navigating tender processes is highly desirableExceptional verbal and written communication skills with strong interpersonal capabilitiesProficient in CRM systems, quoting software, and Microsoft Office toolsSelf-starter with a demonstrated ability to generate and follow through on new business opportunitiesValid driver’s license and ability to travel within Whitehorse and surrounding areasApplicants must have current work authorization in Canada as sponsorship is not available for this position at this time.As a 100% First Nation-owned business, we strongly encourage submissions from qualified First Nations, Metis and Inuit Peoples.If you are a dedicated and motivated sales professional looking for a challenging and rewarding place to continue growing your career, we look forward to hearing from you.While we thank and appreciate all applicants, only those selected for an interview will be contacted.No phone calls or agencies, please.#NWD2025 #J-18808-Ljbffr