Personal Banking Associate Trainee

Personal Banking Associate Trainee Join to apply for the Personal Banking Associate Trainee role at TD. Work Location Kitchener, Ontario, Canada Hours 37.5 hours per week Line Of Business Personal & Commercial Banking Pay Details $45,700 - $61,000 CAD. Base pay may vary based on skills, experience and location. Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. Job Description Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Typical Responsibilities Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions; Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters; Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking; Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management; Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence; Participate in the timely and accurate completion of business processes and procedures; Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics; Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives. Job Requirements High school diploma and/or 1+ years of relevant experience; Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months; Post‑secondary or undergraduate degree (in related field) preferred; Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet; Knowledge of banking solutions and processes to advise customers; A self‑starter who works independently in a dynamic work environment through strong administration, organization, planning and time‑management skills; A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities; A strong communicator with established customer‑experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner. Who We Are TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches and stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. Our Total Rewards Package Our Total Rewards package includes a base salary, variable compensation, and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits, and reward and recognition programs. Additional Information The job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process. #J-18808-Ljbffr