Bilingual Benefits Customer Service Agent
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Use bilingual customer service skills at AGA Benefit Solutions as a Member Service Agent supporting members across varied weekday shifts. Listen carefully, analyze coverage questions, and provide accurate solutions.
This customer service position centers on member calls about group insurance coverage, claims, plan limitations, and related questions. You will support members and professionals, explain available tools, and manage follow-up through phone and email. The work requires English and French fluency, judgment, integrity, and confidentiality.
Key Responsibilities:
- Provide prompt, accurate, respectful, and courteous customer service
- Answer coverage, claim, payment, and plan limitation questions
- Guide members through online portals and insurer platforms
- Respond to member emails within 48 business hours
- Process stop payments and route corrections appropriately
Requirements:
- At least two years of call centre or customer service experience
- Group insurance experience of at least one year is an asset
- Excellent written and spoken English and French
- Good knowledge of Microsoft Office suite
- Versatility, autonomy, judgment, integrity, and confidentiality
Bring bilingual communication, insurance understanding, and careful claim support to AGA Benefit Solutions member service operations.
-
Vancouver, Metro Vancouver Regional District, Canada Cognizant Full-timeJoin Cognizant as a Remote Bilingual Sales and Customer Service Agent in Quebec, assisting customers in English and French. Provide exceptional service through phone, email, and chat to enhance customer experiences. In this role at Cognizant, you will engage with customers and sales associates, addressing inquiries and managing orders. The position requires...
-
Bilingual Customer Service Agent — Remote
16 hours ago
Vancouver, Metro Vancouver Regional District, Canada Tp-Canada Full-timeTeleperformance Canada is seeking bilingual (English/French) customer service professionals to work from home. You will identify and propose suitable solutions to achieve high customer satisfaction while handling inbound inquiries.The company operates with a strong hybrid ethos, offering remote, on-site and flexible work arrangements, and a comprehensive...
-
Customer Service Agent
3 days ago
vancouver, metro vancouver regional district, Canada Franke Mercedes-Benz Full-timeAre you looking for a career that will allow you to put your excellent social and negotiation skills to good use and to assist a varied clientele? You're rigorous, bilingual and would like to work from home and never on Sunday? If so, look no further! We have an excellent opportunity for you at NQX. What we have to offer: Hourly wage of $,...
-
Customer Service Trainee
1 day ago
vancouver, metro vancouver regional district, Canada Spade Recruiting Full-timeOur Organization Supporting working families has been central to our organization for generations. Through established relationships with thousands of unions and membership groups across North America, we help families understand the benefits available to protect their financial future. As the only benefits provider operating under a fully unionized label,...
-
WAH Customer Service Agent
1 day ago
vancouver, metro vancouver regional district, Canada The Sydney Call Centre Full-timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and...
-
Bilingual Customer Service Representative
16 hours ago
Vancouver, Metro Vancouver Regional District, Canada Jobgether SRL Full-timeThis position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Bilingual Customer Service Representative based in Canada.In this remote role, you will play a key part in delivering an exceptional patient experience by providing personalized support and helping individuals take the next step...
-
vancouver, metro vancouver regional district, Canada Medavie Full-time## Bilingual Customer Service RepresentativeApply: Remote: New Brunswick, Remote: Newfoundland and Labrador: Prince Edward Island: Nova Scotia: Ontario, Canada: Full time: Posted Yesterday: R- **Position Type:**PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others,...
-
Remote Customer Service
3 days ago
Vancouver, Metro Vancouver Regional District, Canada American Income Life Insurance Company Full-timeAmerican Income Life Insurance Company is expanding its team of motivated individuals with strong customer service skills to help families understand supplemental benefits. You’ll build lasting client relationships while pursuing professional goals.In this role you will explain products, answer questions about coverage, stay informed of updates, and review...
-
vancouver, metro vancouver regional district, Canada Best Buy Canada Full-timeVous aimez être en contact avec les gens et vous êtes passionné(e) par la technologie? Vous cherchez un emploi ou une carrière qui est inclusive, enrichissante et amusante? En tant que destination de choix pour le top de la techno, Best Buy offre l’un des meilleurs environnements de travail au pays. Best Buy est reconnue chaque année comme l’un des...
-
Bilingual Customer Service Specialist
3 days ago
Vancouver, Metro Vancouver Regional District, Canada Alphanumeric Systems Inc Full-timeAlphanumeric is hiring a Bilingual Customer Care Specialist (English/French) for Pharmaceuticals to work remotely supporting one of the biggest pharmaceutical companies in the world. You'll be providing support for products related to diabetes, obesity, rare diseases, cardiovascular and liver health. This is a high-volume contact center, and candidates are...
