Assistant Store Leader

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. General Purpose of the Position Partner with store leadership to produce successful financial results. Provide leadership to the team in order to execute sales generation, clientele development, operational, visual, recruitment and administrative functions. Responsibilities include, but are not limited to the following. Essential Duties and Responsibilities Client & Service Expert Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients. Develop business‑driving initiatives that build repeat business or attract new customers to the store. Ensure each associate is actively utilizing their client book to generate increased sales through monthly client book reviews and outreach evaluation. Ensure the team is compliant with all clientele standards and the thank‑you note program. Ensure all associates complete the sales training program. Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales. Leadership Presence / Steward of Talent Assist GM/Area Manager with the achievement of financial success through improvement of measurable results that positively impact the store performance. Assume the GM role in the manager’s absence, if applicable. Lead by example with the achievement of personal sales goals. Educate team on product, sales plans, personal goals, measurable stats, and coach to these stats to ensure business is maximized. Network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings. Ensure all open positions are posted and managed through iCIMS. Onboard new team members effectively through 30/60/90 touch‑bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports. Utilize mid‑year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering with HR when necessary. Building Brand Equity Understand and be able to communicate the Kate Spade brand aesthetic, brand philosophy, and lifestyle to the sales team and customer. Ensure brand and operating standards are met to support brand consistency. Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained. Communicate merchandise sell‑through, stock position, business trend information, product issues, and customer feedback to GM/Area Manager to increase customer service and sales. Operational Excellence Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing the facility. Assist GM/Area Manager with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants. Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect company inventory and assets; conduct self audits. Accurately manage the processing of all POS transactions to maintain the integrity of the inventory. Partner with warehouse to effectively manage workload planning, markdowns, and merchandise flow processes. Maintain office and facility organizational and cleanliness standards. Skills and Abilities Required Professional sales development and exceptional interpersonal skills. Strong leadership qualities; the ability to communicate effectively with all levels within the organization and with the client base. Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business. Comfort making decisions and mediating conflict within a team environment. Proficiency in Windows‑based software such as Excel, Word, and Outlook. Physical Requirements Available to work the store schedule, including evenings and weekends. Stand for extended periods of time. Safely lift boxes up to 40 pounds. Comfortable climbing ladders. Education and Experience Required Minimum 3 years of management experience in a comparable retail environment. College degree preferred. Prior luxury goods experience preferred. Competencies for All Employees Courage: Don’t hold back anything that needs to be said; provide direct and actionable feedback in a timely manner. Creativity: Generate new and unique ideas; make connections among previously unrelated concepts. Customer Focus: Meet expectations of internal and external customers; use customer information to improve products and services. Dealing with Ambiguity: Adapt to change, decide and act with incomplete information, and handle risk and uncertainty confidently. Drive for Results: Consistently exceed goals, remain bottom‑line oriented, and push for results. Interpersonal Savvy: Build rapport and effective relationships at all levels; use diplomacy to diffuse tense situations. Learning on the Fly: Learn quickly, experiment, and find solutions; enjoy challenges and grasp underlying concepts. Competencies for All People Managers Strategic Agility: Anticipate future trends, create competitive strategies, and clearly communicate visions. Developing Direct Reports and Others: Provide challenging tasks, facilitate development discussions, and support career growth. Building Effective Teams: Create high morale, foster open dialogue, and define success as a team. Employment Type: Part‑time Base Pay Range: $25.25 – $31.75 per hour Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com. Visit Tapestry, Inc. at http://www.tapestry.com/. #J-18808-Ljbffr