Manager, Thought Leadership Program Design and Event Delivery

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Thought Leadership Program Design and Event Delivery The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. The Digital Safari program is a premium global thought leadership program that informs, inspires and provokes its attendees. It provides real insight and foresight across key topics like digital transformation, leadership, cybersecurity, AI, ESG, strategic management and so much more. It is proven to help attendees gain a better understanding of new technologies, innovation strategies and methodologies. It de-risks strategic thinking and encourages the development of innovative solutions and ways of working. The program is run across multiple locations including Dublin, San Francisco, New York, Stockholm, London and Singapore. Its speakers include leading academics from prestigious universities such as Stanford, UC Berkeley, Columbia, London School of Economics, Stockholm School of Economics, INSEAD, and other subject matter experts drawn from industry, fintech, research houses, consultancies, innovation labs and the investment community. We are currently looking for a strong product manager that can help scale the program further across NAM and LAC, focusing on enhancing existing programs on the West Coast and developing new scalable thought‑leadership propositions for Mastercard customers. The Role Shape the evolution of thought‑leadership propositions by enhancing current programs and designing new proposition types (e.g., masterclasses, workshops, executive coaching, round‑tables) aligned with regional needs. Own data‑driven insight into how Mastercard’s key customer segments are currently engaging with thought‑leadership. Understand preferred schools, platforms, subjects and delivery channels. Leverage Mastercard’s existing learning and innovation assets—such as hubs, seminars, online courses, thought‑leadership events and hackathons—to design new offerings addressing gaps in the current portfolio based on customer needs and delivery preferences. Design propositions with clearly defined personas in mind (early career, mid‑management, senior executives). Develop relationships with existing and potential partners (universities, consultants, subject‑matter experts) and maintain a repository of high‑quality speakers. Curate insightful and engaging experiences, such as visits to innovation labs and simulations. Collaborate across Mastercard organizations to identify subject‑matter experts and secure referrals for high‑quality speakers. Design thought‑leadership programs/experiences, including program theme development, speaker identification and evaluation, and crafting narratives that resonate with Mastercard customers. Work with Digital Labs to build an infrastructure layer (speakers, agencies, university partners) to support Innovation Trips. Cross‑sell and support the design and delivery of other BMI products such as virtual speaker series, seminars and fintech engagements. Partner with Regional Product leads to support business‑development opportunities. Coordinate with legal, compliance and finance teams to ensure program compliance at all times. Collaborate with Safari and Digital Labs operations teams to ensure processes are robust and scalable. Host programs and proactively ensure sessions and the program add value to our customers, acting as a catalyst for future engagements. All About You Experience with program development and partnership management. Product P&L management experience. Knowledge of new technologies and desire to apply technology to solve problems, particularly in banking and payments. A robust network and strong relationship‑building capabilities in the innovation, tech and fintech space. Experience in innovation, ideally within financial services. Seasoned presenter and facilitator with excellent communication skills. Experience in event management (nice to have). Strong strategic thinker able to balance short‑term needs with long‑term vision. Self‑starter with balanced strategic thinking and practical execution. Strong project‑management and collaborative skills. Ability to build relationships with senior executives. Highly organized and capable of managing multiple competing priorities. Bachelor’s degree in business or relevant experience. Mastercard is a merit‑based, inclusive, equal‑opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Pay Ranges Vancouver, Canada: $121,000 - $169,000 CAD #J-18808-Ljbffr