Automotive Service Advisor | Master Mechanic Markham East
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Automotive Service Advisor | Master Mechanic Markham East
Markham, ON
Location: 185 Bullock Drive, Unit 5, Markham, ON L3P 7R4
Type: Full-Time, Permanent
Compensation: $30.00 per hour + Bonus Plan
The Face of Trusted Service
At Master Mechanic Markham East, our Service Advisors are the vital link between our customers and our technicians. We don’t just fix cars; we build relationships. Since 1982, we’ve operated on the principles of integrity, trust, and professionalism. We are looking for a high-energy, customer-focused professional who can provide expert advice and ensure every client drives away with peace of mind.
The Role
As a Service Advisor, you are the primary point of contact for our clients. You will manage the end-to-end service experience—from the first phone call to the final vehicle handover—ensuring that every customer receives clear communication and honest recommendations.
Key Responsibilities
- Customer Advocacy: Respond to inquiries regarding repairs and maintenance with transparency and expertise.
- Service Coordination: Manage appointment bookings and work closely with the shop foreman to ensure timely vehicle turnaround.
- Expert Consultation: Inspect vehicles (with technician support) to explain repair processes, provide accurate cost estimates, and prioritize safety-related services.
- Maintenance Planning: Help customers develop long-term maintenance schedules to ensure vehicle longevity.
- Transaction Management: Process payments, manage service records, and ensure all documentation is accurate and organized.
- Shop Environment: Maintain a clean, professional, and welcoming service desk and waiting area.
Requirements
- Experience: Previous experience in automotive service writing or a similar customer service role is preferred.
- Communication: Exceptional verbal and written communication skills; ability to explain complex mechanical issues in simple terms.
- Technical Aptitude: A solid understanding of automotive parts and repair processes.
- Tech-Savvy: Proficiency with CRM systems and business software.
- Multitasking: Ability to stay organized and calm in a fast-paced environment while handling multiple customer inquiries.
- Education: High school diploma or equivalent.
- Health & Wellness: Extended health care, dental care, disability, and life insurance.
- Convenience: On-site parking and uniforms provided.
- Time Off: Paid time off to ensure you stay recharged.
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