Store Manager Oakridge Park

Overview Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Base Pay Range $69,000-$88,000 Responsibilities Reports to: General/District Manager; Store Manager Selling and Service: Understands organizational objectives and makes decisions that align with Company priorities and values; endorse, model and develop the team to deliver Coach’s Selling and Service expectations. Manages sales strategies, initiatives and growth across all categories; flexes store business strategies and personal selling techniques to contribute to overall store and financial results. Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers; sets and communicates sales goals and tracks store performance; achieves sales through team. Productivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contribution. Takes ownership for delivering results; actively aware of personal and store metrics and achieves goals. Drives business through sales strategies, clienteling, sourcing new customers and maintaining productive relationships with customers; develops a clienteling strategy with the District Manager and implements it over time to achieve business goals. Understands changes in local market and supports the execution of local sales strategies and tactics. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends; presents a professional image in line with Coach’s guide to style. Acts as a brand ambassador in the local market to drive brand loyalty and business (charity events, local associations, mall initiatives). Coaches team on incorporating trends into selling experiences; influences customer purchase decisions with balance of patience and assertiveness; tailors approach by reading cues. Resolves customer problems and meets needs in a timely manner; encourages long-term relationships with customers to drive business. Develops self and product knowledge; remains aware of current collections; protects and drives business needs; recruits and hires accordingly. Coaches, develops and motivates the team to meet goals; ensures daily tasks are completed without impacting service standards. Opens and maintains a positive workplace environment; leads by example; demonstrates confidence and ownership for results; fosters teamwork and collaboration. Evaluates performance, provides feedback, and creates action plans for staff development; actively recruits and interviews candidates to build talent bench strength. Manages daily operational tasks including selling/service, payroll, HR and loss prevention; forecasts, plans and budgets; writes schedules; maintains store upkeep; uses all retail systems and reporting tools; adheres to policies and procedures. Qualifications Experience: 1 to 3 years of previous Store Manager experience in a luxury retail service environment preferred. Knowledge: Current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Experience with retail systems (labor management, inventory, sales reporting). Physical: Ability to communicate with customers and team; mobility to move on the sales floor and stockroom; ability to lift up to 50 pounds to process shipments and perform merchandising tasks. Schedule: Flexible schedule including nights, weekends, peak seasons and high traffic days. Our Competencies Our Competencies for All Employees Courage Creativity Customer Focus Dealing with Ambiguity Drive for Results Interpersonal Savvy Learning on the Fly Our Competencies for All People Managers Strategic Agility Developing Direct Reports and Others Building Effective Teams Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position, without regard to any legally protected status. Visit Coach at www.coach.com. Base Pay $69,000-$88,000 #J-18808-Ljbffr