Customer Service Manager

2 weeks ago


Markham, Canada Vaco by Highspring Full time

Get AI-powered advice on this job and more exclusive features.This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$90,000.00/yr - CA$110,000.00/yrDirect message the job poster from Vaco by HighspringResponsibilitiesLead and support team leads in daily operations and work allocation to ensure timely, high-quality service deliveryMonitor staffing levels, workload volume, and support demand; adjust resources as neededTrack service-level performance, analyze trends, and drive continuous improvement initiativesImprove operational efficiency through process optimization, automation, and system enhancementsOwn service delivery outcomes and their direct impact on customer experiencePromote employee engagement through recognition, incentives, and development initiativesMake management decisions related to hiring, team structure, and employee developmentAnticipate and manage operational risks, changes, and evolving business needsCoach and develop team leads to improve client experience and solution effectivenessDeliver regular performance reporting with actionable insightsMeasure results against KPIs and partner with business leaders to implement corrective actionsFoster a culture of innovation, continuous improvement, and operational excellenceParticipate in leadership meetings and support special projects as requiredSupervisory ResponsibilitiesDirectly manage team leads across customer-facing and support teamsOversee training, workforce planning, performance management, coaching, recognition, and corrective actionSeniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service and ManagementIndustriesReal EstateFinancial ServicesWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr



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