Senior Operations Risk Manager

OverviewAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.We’re looking for a strategic and analytically driven Senior Operations Risk Manager to join the Operations team and lead the design of a robust, data-informed risk management framework. This role will partner closely with cross-functional teams across Product, Engineering, Legal, and Compliance to identify systemic operational risks, build feedback loops from incident and issue data, and drive prioritization of improvements that enhance the customer experience and reduce exposure.This is a high-impact, builder role focused on proactively identifying risk signals, designing control strategies, and influencing senior stakeholders to embed risk mitigation into roadmap planning. If you thrive in ambiguity, can connect the dots between signals and systemic risk, and have a passion for customer advocacy through operational excellence—this is the role for you.What You\'ll DoDesign and own the servicing risk program, including frameworks for risk identification, measurement, and reporting.Build structured feedback loops that synthesize data from incidents, issues, audits, and servicing outcomes to identify systemic risks and areas for improvement.Translate risk signals into clear, data-backed narratives that influence prioritization across Product, Engineering, and Ops.Develop risk models, dashboards, and reporting infrastructure to track exposure, trends, and mitigation progress over time.Partner with Compliance, Legal, and Audit to ensure alignment on risk posture, regulatory expectations, and control coverage.Define risk metrics tied to customer experience, agent outcomes, and business resilience—and ensure they\'re tracked consistently.Act as a strategic thought partner in cross-functional forums to embed risk thinking into roadmap and process decisions.Support the broader Ops Risk team by advising on root cause themes from incidents and issues, without directly owning incident/issue management.Contribute to team development by mentoring peers and reinforcing a culture of proactive risk ownership and continuous improvement.What We Look For10+ years of experience in operational risk, internal controls, or risk-related functions in a regulated or high-scale environment.Demonstrated ownership of risk or controls programs with measurable impact on process, product, or customer outcomes.Strong data skills, including hands-on SQL and dashboard/reporting development.Experience working cross-functionally with Product, Engineering, Legal, Compliance, and Operations.Exceptional communication and stakeholder engagement skills.Familiarity with audit, issue management, or regulatory readiness programs is a plus—though this role is focused on proactive risk strategy, not incident response.Compensation and EligibilityPay Grade: LEquity Grade: 5Base pay: CAN base pay range per year: $125,000 - $175,000Visa sponsorship: Not available for this position.BenefitsHealth care coverage - Affirm covers all premiums for all levels of coverage for you and your dependentsFlexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expensesTime off - competitive vacation and holiday schedules allowing you to take time off to rest and rechargeESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discountAffirm is remote-first. The majority of roles are remote and you can work from many locations within the country of employment. A limited number of roles remain office-based due to the nature of their responsibilities. We also provide reasonable accommodations during the hiring process.[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.By clicking \"Submit Application,\" you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionFinance and Sales #J-18808-Ljbffr