Customer Experience Associate

4 weeks ago

Vald'Or, Canada TD Securities Full time

Customer Experience Associate - Val-Dor, QC - 18.75h Join to apply for the Customer Experience Associate - Val-Dor, QC - 18.75h role at TD Securities 1 day ago Be among the first 25 applicants Pay Details Job Location: Val-d'Or, Quebec, Canada Hours: 18.75 per week Line Of Business: Personal & Commercial Banking Pay Details: (Salary) 44,000 $ or (Hourly) 22.50 $ – (Salary) 55,400 $ or (Hourly) 28.33 $ CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Job Description At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. In this role, you will: Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures and TD's Code of Conduct and Ethics. Understand and determine customer needs and recommend solutions while exercising discretion in confidential matters. Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers and advise them clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet. A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities. A dynamic communicator with customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Seniority level: Entry level Employment type: Part‑time Job function: Other Industries: Investment Banking We look forward to hearing from you #J-18808-Ljbffr

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