Home Care Scheduling Clerk

Position Summary Working within an interdisciplinary team, the Home Care Scheduling Clerk III is responsible for scheduling and assigning client visits by the Home Care Direct Service Nurse. The Home Care Scheduling Clerk III also manages the administrative functions related to service implementation, scheduling, and maximizing services and resources. Responsibilities Maintains individual employee schedules in the Electronic Scheduling Program. Responds to service requests and changes in services from the Home Care Case Coordinator and/or Direct Service Nurse (DSN), and identifies staffing resources available. Processes service requests according to priority through consultation with Home Care Case Coordinator and/or DSN. Provides assigned worker with assignment information. Notifies assigned worker of resumption and/or termination of service. Communicates with clients regarding scheduling as needed. Maintains Home Care client information in accordance with established guidelines. Completes timekeeping responsibilities as applicable. Adheres to PHIA and FIPPA legislation. Documents concerns and refers to supervisor. Responds to calls from staff. Plans and coordinates replacement staff as required per Human Resource Policies and applicable Collective Agreements, consulting with the Supervisor as needed. Refers employee performance concerns to supervisor. Identifies self‑learning needs to supervisor as needed. Works within the scope of the position. Other duties as assigned. Qualifications Post‑secondary education in a health‑care related field relevant to the position. Experience working with electronic scheduling systems (e.g., Procura, QHR). Minimum of one (1) year related administrative experience. Proficiency with Microsoft programs (Outlook, Word, Excel, Access, PowerPoint) and other Internet applications. Demonstrated organizational skills and the ability to work independently. Demonstrated problem‑solving and decision‑making skills. Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment. Demonstrated knowledge and competence of skills and concepts related to the position. Demonstrated communication skills. Ability to respect and promote confidentiality. Ability to perform the duties of the position on a regular basis. Ability to respect and promote a culturally diverse population. Ability to work effectively and maintain positive working relationships with co‑workers, clients and within interdisciplinary teams. Seniority Level Entry level Employment Type Full‑time Job Function Health Care Provider Hospitals and Health Care #J-18808-Ljbffr