Product and Implementation Specialist

About the job Product and Implementation SpecialistThe Opportunity:The Product and Implementation Specialist will participate in the technical aspects of the implementation process for new and expanding Arsenault projects. Team members in this role are responsible for consulting with clients, gathering requirements, presenting Arsenault best practices, driving functional design consultation, and participating in the delivery of the solution using Arsenaults Salesforce platform. This team member will have the opportunity to work closely with external customer stakeholders, as well as the internal project team members, including contribution to the product roadmap and facilitating the technical integrations of a customers systems with the Arsenault Salesforce platform.This is a remote position and we will consider candidates located anywhere in the USA and Canada.Day to day you will:Lead business requirements gathering sessions and design workshops with customers and/or partners. Drive design workshops through use of consulting techniques and seek to understand business problemsCreation/Contribution to end-to-end process integrations, customization, maintenance and deployment of Arsenault components (Roadmap and Implementation)Collaborate with the Salesforce and various internal teams for coming up with creative business solutionResponsible for developing design specifications and delivering Implementation/support documentation and mappingProvides estimates for design, build, test, and implementation phases, ensuring quality and accuracy is maintainedEnsure that client configuration and business requirements documents are accurate, complete, and signed off by clientParticipate in the configuration the test and production environments based on agreed solution design; manage data uploads and conduct client demonstrations as neededActively contribute to product knowledge through self-study, meeting attendance, and project participationIt would be amazing if you have:Experience in software implementation, preferably within a technology organisation supporting cloud-based applications, where consulting was required5+ years of experience in Integration technologies3+ years of experience with application integration layer and customizationSolid experience in delivering projects using best of breed implementation methodologiesExperience implementing VMS, ATS and/or MSPExperience with Data Transformation toolsExperience with SSO preferredMust have experience with XML/XSL and Web Services (UDDI, SOAP, REST, WSDL)Workflow development and configuration experienceFamiliarity with IT transformation and experience managing business needs and requirements to IT deliverablesPreferred Qualifications:Experience with the Salesforce platformKnowledge and keen eye for the design and development of web-based SaaS applicationsStrong background and knowledge in application development and systemsExceptional problem solving and analytical skillsExcellent verbal and written communications skillsExcellent MS Office skills (Visio, Excel, Word, PPT)Comfortable working with business and technical stakeholders; ability to work with, make recommendations and give presentations to executives at the C-Suite levelAbility to speak to technical and business stakeholders alike, and ability to act as liaison between groupsStrong strategic skills, with an ability to effectively turn reporting and analysis into actionable insights and execution plansAbility to breakdown and prioritize complex requirements into clear specificationsSelf-directed, proactive and able to define and execute projectsBachelors degree in Computer Science, Information Technology Services or equivalentWorking at Arsenault:Arsenault is a cloud-based vendor management system (VMS) designed by expert contingent workforce practitioners and technologists that enables automation, control, and optimization of your changing workforce. We bring non-employee and employee data together to unlock the full potential of your strategic workforce and deliver our customers a tangible competitive advantage.Arsenault is a fast-paced work environment that will appeal to someone wanting to work on high-impact projects and have real responsibility and accountability for outcomes. There is a strong and supportive team dynamic and company culture which works together towards result-focused goals. New and innovative ideas that improve the core software platform, products and deliver superior customer value are welcomed.Arsenault works to create an environment that fosters the development of conscientious people who are committed to integrity, honesty, openness, personal excellence, continual self-improvement, and mutual respect. We are committed to equal employment opportunity in accordance with applicable federal, provincial, or local law. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. #J-18808-Ljbffr