Quality Assurance Specialist

1 day ago

Toronto, Canada Delpath Full time

Quality Assurance Specialist – ServiceNow Transformation (Manual & Automation) Location Address: Hybrid - Toronto – 3 days/week (flexible on days to come in) Contract Duration: 6 months with high possibility of extension Business group: GTEP - Service Management Technology – service management team supporting all ServiceNow users in the Bank across countries – the team includes 100+ employees: support, architects (7‑8), developers (20+), business analysts, and QAs (9). Numerous projects are in flight, and in March large initiatives will require additional BAs, developers, and QAs. Project: The RPSDX digital cell currently has no QA. The cell is working on a transformation program to migrate Service Desk, Knowledge Management, and Service Catalog from legacy to a new re‑platform, moving away from customizations to satisfy banking compliance audit until 2027. Responsibilities The Quality Assurance Specialist plays a critical role in ensuring the delivery of high‑quality software solutions by leading testing efforts, maintaining QA standards, and collaborating across teams to support the full software development lifecycle (SDLC). This role champions customer‑centricity, operational excellence, and continuous improvement within a high‑performance, inclusive environment. 80% manual testing and 20% automation; as the project progresses these numbers will reverse as more automation is introduced and manual testing decreases. Oversee the quality control team, provide guidance and training on QA standards and best practices. Design and maintain QAT test plans and quality documentation, balancing risk mitigation with optimal resource use. Develop and implement QA processes, standards, and best practices. Provide support and guidance to stakeholders on QA tools and methodologies. Schedule and approve project releases into the QAT environment. Execute System Integration Testing (SIT) and manage defect tracking. Lead and coordinate User Acceptance Testing (UAT), including resource and environment management. Maintain regression and automation test suites using ATF; integrate them into project testing plans as needed. Obtain test evidence and UAT sign‑off; coordinate release readiness and change submissions. Must Have Skills 4+ years of experience in Quality Assurance, including both manual and automation testing. 3+ years’ experience working with ServiceNow, with the following modules: Incident Management, Problem Management, Change Management, Release Management. Experience with ATF (automation testing framework) tool. Agile project experience and SDLC knowledge. Nice‑To‑Have Skills Proven experience in a leadership role within QA or testing teams. Experience with additional ServiceNow modules: Hardware Asset Management (HAM), Software Asset Management (SAM), Configuration Management Database (CMDB), Cloud Discovery and Optimization, Vulnerability Management. Familiarity with banking applications and system integration. Certified System Administrator (CSA) certification – nice to have. QA certifications such as ISTQB, ITIL – nice to have. Best vs. Average Candidate Ideal candidate is strong with QA methodologies, must know QA processes and SDLC lifecycle paired with strong ServiceNow experience, and has some automation experience. Seniority level Mid‑Senior level Employment type Contract Job function Information Technology Industries Information Technology & Services and Banking #J-18808-Ljbffr

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