Termination Analyst

The Termination Analyst is responsible for monitoring and managing client, division, and benefit terminations. This role involves collaborating with various internal departments to ensure systems are cleared before finalizing terminations, handling escalations, and preparing monthly reports. The analyst works closely with the Accounts Receivable team and reports to the Manager of Accounts Receivable and Group Insurance Terminations.Position ResponsibilitiesAnalyze and reconcile accounts, ensuring timely and accurate coding, including balance carry-forward.Engage relevant stakeholders to ensure prompt closure of termination files.Complete all assigned tasks accurately and within deadlines in a dynamic environment.Prepare adjustments and obtain authorization to write off outstanding balances.Recommend process and system improvements.Collaborate with other SFS pillars, such as deposits, ASO billing, and commissions.Required QualificationsStrong understanding of SFS system flows and workflows, with familiarity and experience in ManuConnect, CII/V3, and ASO processes.Proficient in financial reconciliation and advanced spreadsheet skills, including macros, combined with strong data analysis capabilities.Self-starter who adapts quickly to new challenges, demonstrating attention to detail and strong follow-up skills.Proven ability to interact effectively across different levels within the department and accounting operations team, with excellent organizational skills.Preferred QualificationsDeep understanding of the group benefits industry and expertise in allocation procedures and processes.Excellent organizational skills with the ability to prioritize large volumes of work, along with strong mathematical and analytical aptitude.Strong verbal and written communication skills and a commitment to delivering a positive customer service experience.Ability to positively influence and collaborate effectively with team members.When you join our teamWe’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-HYBRIDマニュライフとジョン・ハンコックについてマニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ をご覧ください。マニュライフは機会均等を是とする雇用主ですマニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 recruitment@manulife.com までご連絡をお願いします。Referenced Salary Location Waterloo, OntarioWorking Arrangement ハイブリッド勤務Salary range is expected to be between $50,700.00 CAD - $84,500.00 CADIf you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr