Craft Shop Assistant Director

POSITION SUMMARY Under the direction of the Associate Program Director, the Assistant Director supports the daily operations of the Craft Shop at Snow Mountain Ranch. This position assists in developing and delivering a variety of craft programs for guests, trains and supervises staff, maintains inventory, and ensures a welcoming and safe environment aligned with the YMCA’s mission and values. OUR CULTURE We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission‑based experiences for our guests and for each other. ESSENTIAL FUNCTIONS Train and mentor staff to effectively instruct and engage guests in all craft activities. Maintain supply inventory to ensure each craft section remains fully stocked and organized. Serve as a key contact for daily Craft Shop operations, providing hands‑on support to both staff and guests. Offer daily problem‑solving guidance and assistance to staff members. Address and resolve guest concerns in a professional and timely manner. Handle staff performance and discipline matters in the absence of the Associate Program Director. Assist in creating and implementing innovative craft programs that enhance the guest experience. Participate in the planning and execution of activities that support the YMCA’s mission and community goals. Model enthusiasm, professionalism, and the YMCA core values of caring, honesty, respect, and responsibility. Participate in the daily cleaning, organization, and restocking of the Craft Shop. Assist in other departments or programs as assigned to support operations. REQUIREMENTS/QUALIFICATIONS Experience in arts and crafts, previous employment in a Craft Shop, or education in Art or Art Education preferred. Must be at least 18 years old. Must be fluent in English (spoken and written). Must be available to work evenings, weekends, and holidays. Must hold current First Aid and CPR certification or be willing to obtain upon hire. GENERAL YMCA OF THE ROCKIES REQUIREMENTS Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions. Uphold the YMCA of the Rockies Mission, policies, and programs. Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional. Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff. Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community. Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations. Commitment to diversity, equity, inclusion, and antiracism is required. Must meet acceptable criminal background check standards. All other duties as assigned. WORK ENVIRONMENT & PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work takes place primarily indoors within the Craft Shop at Snow Mountain Ranch, occasionally involving outdoor errands or participation in events. Frequent interaction with guests and staff in a fun, family‑friendly, and high‑traffic environment. Requires standing for extended periods, bending, reaching, lifting and carrying supplies up to 25 lbs, and performing fine motor tasks. Must be comfortable working with a variety of art materials, paints, glazes, and crafting tools. Work schedule will include weekends, holidays, and flexible hours to meet guest and program needs. ENVIRONMENTAL SUSTAINABILITY COLLABORATION Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership. ADDITIONAL INFORMATION YMCA of the Rockies is a Praesidium‑accredited organization. Our hiring process reflects the values and standards of Praesidium and other accredited organizations. For more information about Praesidium accreditation, please visit https://www.praesidiuminc.com/. NOTE Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. #J-18808-Ljbffr