Operations Supervisor

OverviewPermanent position. Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and medical communications in Nova Scotia under contract with the provincial Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. EMC also operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island. EMC serves communities across Nova Scotia with a network of more than 180 ambulances and 60+ stations, responding to 165,000+ calls annually through the EHS Operations Medical Communications Centre, the hub of emergency (911) and non-emergency medical calls. The EHS Operations LifeFlight program provides enhanced accessibility via helicopter, fixed wing, or ground ambulance transports. Paramedics participate in various programs, including urban and rural community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations. This is a supervisory position ("management level capacity") responsible for managing staff and systems to meet performance requirements of the ambulance service in the operational site or area. The Operations Supervisor provides clinical guidance and mentoring, supports staff needs and monitors system status for pre-hospital care, maintains monthly reporting, and promotes policy compliance. The role includes establishing service direction, building staff capabilities, and ongoing performance management to develop staff and improve service performance while maintaining patient expectations. As an EMC employee, you contribute to patient safety and a safe workplace by participating in and supporting safety initiatives and fostering a culture focused on patient safety. Duties And ResponsibilitiesProvide clinical support on a daily basis through involvement in medical response and education.Support the CQI process by working closely with CDP, Medical Oversight Physicians, the Provincial Medical Director, and field paramedics.Investigate and report clinical incidents.Provide clinical mentoring and leadership.Support and participate in pre-hospital research initiatives.Lead the operational needs of paramedic field staff on a daily basis.Provide system status coverage through the Watch Command Unit and ambulance duties as needed, including response to mass casualty incidents.Maintain daily online reporting.Receive, investigate, and report on internal and external service inquiries.Collaborate with the MCC team to oversee ongoing ambulance capacity, including handoffs, off-load delays, PTU utilization, bariatric unit utilization, long-haul coordination, ED backlog, shift over-runs, and maintaining a strong feedback loop between field staff and the MCC.Promote EMC and EHS policy compliance through example, mentoring and coaching.Provide ongoing support for scheduling and call-in processes.Ensure Watch Command Unit is response-ready and complies with fleet standards at all times.Participate in special projects as assigned by the Regional Manager.Build and maintain a strong relationship with the Regional Manager through daily interaction, monthly meetings, and regular one-on-one time.Attend provincial and regional operational meetings as required.Review and report on daily, monthly, and yearly operational performance.Attend ambulance collisions as required.Participate in the development and ongoing support of community paramedicine programs.Enforce controlled substance compliance with federal legislation and other relevant regulations.Strengthen an effective operations and corporate communications structure.Manage onsite special events.Support field paramedics daily through formal processes (EAP, PFSS, OHS, health & wellness, payroll, WCB, STD and LTD) and informal processes (site visits, one-on-one meetings, and impromptu conversations).Engage staff in a continuous Performance Management process.Mentor staff in a lifelong learning plan as part of their Performance Management process.Attend provincial and regional human resources meetings as required.Facilitate the implementation and execution of the collective agreement.Participate in recruitment, selection, hiring, and orientation of new employees.Participate in staff retention, reward and recognition.Coordinate with System Support, landlords, and preferred vendors to meet ongoing station maintenance needs within budget and in a timely fashion.Manage procurement processes in accordance with established max/min guidelines.Assist System Support with physical resources within the operational area.Manage visa processes in accordance with procurement standards.Collaborate with System Support to ensure the safety and operational readiness of the fleet.Coordinate attendance at external committee meetings where possible.Ensure delivery of a high quality of customer service.Lead Senior Operations Paramedics and paramedics in the delivery of special programs and public relations within the operational area. Qualifications And RequirementsMinimum five years’ experience working as a paramedic.Three years or more in a progressively responsible leadership position.Previous experience as an SOP is considered an asset.Successful completion of CPNS approved paramedic-training program.Registered with CPNS as a PCP or higher in accordance with Provincial regulations.Knowledge and/or expertise in EMS management, information technology, finance, and human resources.Licensed to work in Nova Scotia as a paramedic and a valid Nova Scotia Motor Vehicle Class 4 driver’s license is required. Knowledge & SkillsThe fundamental supervisory skills required include demonstrated leadership, planning, organizing, directing and motivating staff.Able to exercise independent judgment and problem solve with discretion.Solid managerial/supervisory experience and formal business training and/or university diploma or degree is an asset.Effective written, oral and presentation skills.Displays an overall aptitude for negotiation and dispute resolution; leads team members by example and practices good time management.Exercises a significant degree of discretion in the decision-making process. Physical RequirementsThe employee will spend varying periods sitting, standing, walking, crouching, lifting, and/or carrying light objects. The role may require long periods of sitting at meetings or at a desk. Tasks may include data input, report writing, and operating office equipment. Occasional exposure to hazardous environments, inclement weather, shift work and on-call work. Occasional exposure to low to moderate noise levels. Operating a system vehicle under routine and emergency driving conditions. Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify. #J-18808-Ljbffr