Integrations Manager

Job Description

Integrations Manager - Owner Relations Technology Location: Squamish, British Columbia The Company Owner Relations Technology is a fast-growing SaaS company providing specialized software solutions for Property Managers and Hoteliers worldwide. We develop robust Owner Accounting and Owner Portal solutions for Condo Hotels, Fractional Hotels, Timeshare Resorts, HOAs, Residence Clubs, and Property Management Companies. Our client base consists primarily of 4- and 5-star resort hotels across North America, the Caribbean, Europe, and Asia.

Compensation & Role Details

Expected Salary Range: The expected base salary range for this role is between $70,000 – $78,000 CAD, depending on experience and qualifications

Role Type

Backfill

AI Disclosure

AI may be used during the hiring process.

The Position

We are looking for an Integrations Manager to join our team. This role is open to candidates located anywhere in Canada and will be responsible for the strategy, delivery, and ongoing performance of integrations between the Owner Relations platform and our Property Management System (PMS) partners. The Integrations Manager will own the full integration lifecycle, from discovery and technical scoping through implementation, testing, launch, and post-production monitoring. A key responsibility of the role is managing the integration pipeline, ensuring upcoming client implementations and integration projects are properly scoped, prioritized, resourced, and delivered against agreed timelines. The role will work particularly closely with our Onboarding, Product Development, and Development teams to understand upcoming client commitments, assess technical feasibility and dependencies, coordinate Development resources, and ensure integrations are ready to support successful client launches and evolving product requirements. The Integrations Manager will also lead and manage a team of developers, providing direction, helping prioritize work, supporting technical decision-making, and ensuring the team is positioned to deliver effectively against business and client priorities. In addition to day-to-day delivery, the Integrations Manager will help define our long-term integrations strategy, improving the scalability, reliability, and efficiency of our integration ecosystem while identifying opportunities to use AI and automation throughout the integration lifecycle.

Key Responsibilities

• Own the end-to-end delivery of integrations between the Owner Relations platform and third-party PMS and hospitality technology partners.
• Lead and manage the integration development team, providing direction, prioritization, coaching, and support to ensure high-quality and timely delivery.
• Manage the integration pipeline across new client implementations, existing client requirements, partner initiatives, and integration enhancements, ensuring priorities, dependencies, risks, and target dates are clearly understood.
• Work closely with Onboarding to align integration delivery with client implementation timelines and proactively identify technical requirements or dependencies that could impact a successful launch.
• Collaborate closely with Product Development and Development to align integration requirements with evolving product capabilities, identify technical dependencies, and support ongoing product improvements.
• Assess timeline feasibility and Development capacity for upcoming integration work, providing realistic delivery expectations and supporting short- and long-term resource and capacity planning.
• Lead technical discovery and scoping, defining requirements, data flows, dependencies, deliverables, responsibilities, risks, and implementation timelines.
• Translate client and business requirements into clear integration specifications and coordinate delivery across Development, Infrastructure, clients, PMS partners, and other stakeholders.
• Support the design, implementation, and enhancement of REST API and SOAP-based integrations and ensure appropriate standards for security, reliability, scalability, and maintainability.
• Work effectively within an Agile/Scrum environment, supporting sprint planning, backlog prioritization, and delivery of integration development work.
• Own integration testing, validation, production readiness, go-live coordination, and post-launch monitoring to ensure smooth and stable client launches.
• Monitor production integrations and lead the investigation and resolution of complex integration issues, coordinating internal and external resources as required.