Client Success Manager

21 hours ago

Ottawa, ON, Canada The Contractor Marketing Mastermind Full-time

Teach contractors how to generate their own work, year round. They'll come to you as the expert on growing their business — and you'll be the reason it happens.

We help residential contractors scale their businesses with data-driven Facebook marketing, building them in-house lead systems so they stop relying on lead-gen sites and agencies. Our clients are real, hardworking small-business owners — your work genuinely helps them win.

We're one of the fastest-growing marketing and coaching companies in the contracting space, and we're still small enough that you're trusted with real responsibility from the start. Morning huddles, music, energy, leaderboards, and a group chat full of wins. We ring the bell. We celebrate. And we hold a high standard — this is a no-excuses, standards-driven culture for people who are hungry and going somewhere.

We're not for everyone. But if you're the right person, you'll have found your people.

The Role

You're the one who teaches them how to find their own work.

You'll be the primary point of contact for a book of contractors across North America who are building their own lead generation in-house. Your job is to get them results and to teach them the skill, so that generating work stops being something they hope for and becomes something they know how to do — every month, year round.

That means doing the work and teaching it at the same time. You'll script high-converting ads using the frameworks we teach, review copy, creative and backend setup before anything goes live, read the numbers with your clients, and then walk them through how you did it so they can do it themselves next time.

It also means holding the standard. Sometimes the ads are fine and the real problem is that nobody called the leads back — and you're the person who says so, kindly and clearly, because that's what actually gets them the result.

Our clients regularly tell us this changed their life. The Client Success Manager is the person who makes that true.

  • Lead weekly 1:1 Zoom calls with every client in your book
  • Script high-converting ads using our frameworks — then teach your clients to write them on their own
  • Review ad copy, scripts, creatives, and backend setup before anything launches
  • Analyze performance metrics and help clients genuinely understand their numbers
  • Hold clients accountable to calling their leads, completing tasks, and following the program
  • Research what's working right now and bring it back to your clients before they have to ask
  • Coordinate with our internal team to keep client projects moving
  • Troubleshoot issues, give clear next steps, and elevate when you need to
  • Support clients inside Meta Ads Manager and their CRM — full training provided

Compensation

$48,000 – $96,000+

A mix of base pay, commissions, and bonuses. What you earn moves with the size of the book you can carry and with the results your clients get — so the better you coach, the further past the top of that range you can go.

You'll be handed a system that has already worked hundreds of times.

We've managed thousands of ads, helped clients spend millions of dollars on paid advertising, and booked tens of millions of dollars' worth of work for contractors across North America — in almost every trade and just about every kind of market.

So you won't be guessing. You'll learn a proven system, you'll be taught exactly how and why it works, and you'll have our client success team and John, our founder, in your corner every week on what's actually working right now.

A system with hundreds of reps behind it

Hundreds of contractors, almost every trade, markets of every size. When you sit down with a client, you're bringing something that has already worked over and over — not a theory you're testing on them.

You'll be ready before you touch an account

You don't need to arrive knowing everything about paid advertising. You do need to learn fast — because you'll go through real mentorship until you can run this properly, and you won't be handed a client account before you're there. Client results are never the training ground.

Hands‑on support, every week

You'll have the rest of the client success team and John, our founder, to bring a difficult account to. Nobody here is left to quietly figure out a struggling client on their own.

We invest in our people

If there's a course, a program, or a conference that would make you better at this, we'll go and do it. We're all coaches at heart — we'd far rather spend money making you great than replace you later.

You become the person they call

Your clients will come to see you as the expert on generating work for their business. That's a rare position to hold with a business owne