Senior Client Advisor

Join to apply for the Senior Client Advisor - Yorkdale role at DOLCE&GABBANAJoin to apply for the Senior Client Advisor - Yorkdale role at DOLCE&GABBANADolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our Yorkdale Boutique.Role:We are seeking an exceptional Senior Client Advisor with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a luxury brand.Role:Senior Client Advisor strives to achieve individual and team results and, at times responsible for acting as the Manager on Duty (MOD). The SCA coaches and guides the sales team, sharing skills and knowledge while also ensuring the store operations are being executed to brand standard, including floor coverage.Mission:Engage with clients and ensure the Dolce & Gabbana Sales and Service standards are embodied consistentlyDrive and exceed both individual and store sales objectives including KPIs such as Consignment, Appointments, Repurchase Rate, UPT, conversion, and data collection/enrichment by ensuring the highest level of customer service and quality of salesContribute to enhancing team performance as a guide and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experienceCapture quality client information to understand and meet clients’ needs to build relationships and personalize future client development opportunitiesBuild and develop long-lasting client relationships using the company’s clienteling program and initiativesDrives business through active client outreach and appointment sellingAttract new clients by acting as a Brand Ambassador through networking within the communityProfessionally interacts with all levels of Management and Corporate representativesAbility to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition, and product featuresSupervise the sales floor, acting as MOD when requiredResponsible for opening and closing procedures while also holding store keys, as requiredSupport and maintain company visual merchandise presentation standardsSupport in inventory preparation and executionWork with all store teams to maintain a professional and productive work environmentAdditional responsibilities as assignedPROFILE::3-5 Years of previous experience in sales roles, in Luxury Retail CompaniesProven excellent client service skills and commercial mindsetPrevious experience in training and coaching people both in professional and non-professional contextsAbility to drive results through othersProficient computer knowledge (MS Word, Excel, and Outlook)Ability to communicate and analyze business needs/trends with senior leadershipAbility to work in a fast-moving and dynamic environmentHigh flexibility and ability to adapt to different customersAbility to work a flexible schedule based on business needs which includes, evenings, weekends, and holidaysDolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Location: USA –YORKDALE– CASeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionConsulting, Information Technology, and SalesIndustriesRetail Apparel and Fashion and Retail Luxury Goods and JewelryReferrals increase your chances of interviewing at DOLCE&GABBANA by 2xGet notified about new Senior Client Advisor jobs in Toronto, Ontario, Canada.GUCCI Senior Client Advisor - Toronto Bloor StreetClient Advisor, Part-Time, Square One MallSenior Managing Consultant, Advisors & Consulting Services, Strategy & Transformation-R-251107Senior Manager, Product Communication & ExperienceSr. Business Consultant – Client Account ManagementAsset Management - Internal Client Advisor - AssociateAsset Management - Internal Client Advisor - AssociateAdvisor & Client Experience Enablement Manager – Digital ExecutionDefined Contribution (DC) Senior ConsultantSenior Manager, Institutional Business Development & Client RelationshipsSenior Consultant Compliance & Operational Risk (Non- Financial)ScotiaMcLeod Senior Financial Planning Associate, MarkhamWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr