Senior Application Engineer, Workplace Technology

Senior Application Engineer, Workplace TechnologyTeam: Infrastructure Locations: Remote USWhy Mozilla?The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.About this team and role:The role is part of the IT Function within the broader Mozilla Infrastructure team. The IT team supports ERP Services, Workplace services, Service-Desk and On-Prem DC Services across the organization aligned with the mission to build a safe & secure internet. As a Software (Application) Engineer in the newly formed Workplace technology team, you’ll help design, build, and maintain the systems and automations that power Mozilla’s workplace technologies — from collaboration and AI productivity tools to identity and access workflows. You’ll manage day-to-day administration, develop scripts and integrations, and contribute to projects that improve reliability, security, and user experience. This role is hands-on and growth-oriented, offering opportunities to deepen your technical expertise while shaping how Mozillians work and collaborate.Note : You don’t need to meet every listed qualification to be considered — we value diverse experiences and learning potential.What you’ll do:Design, build, and maintain scripts, APIs, and workflow automations that power key workplace systems — collaboration tools (Google Workspace, Slack, Zoom, Atlassian) and identity platforms (Okta).Develop lightweight services or integrations that connect collaboration, GenAI-tools (OpenAI, Claude, Gemini) and internal systems, enabling agentic flows (e.g., virtual assistants, workflow agents) that reduce manual work and improve user experience.Implement monitoring, logging and observability for automation and AI workflows; troubleshoot issues and uncover opportunities for reliability, scalability, and cost-efficiency.Contribute to the evolution of secure onboarding, off-boarding, and mover workflows across access, permissions and SaaS tools — with automation and safe agentic handoffs where appropriate.Collaborate with IT, Security, and People teams to ensure identity, data, and compliance standards (SSO, DLP, classification) are deeply embedded through automation and script-driven guardrails.Participate in pilot projects for new AI and productivity capabilities: integrate LLMs & agents, track usage/adoption metrics, build flows that assist users (e.g., knowledge-agent, document summarizer).Contribute to the code-review process, documentation of shared libraries for workflows/agents, and build a library of integration templates for reuse across the team.Partner with senior engineers to modernize workplace systems through scalable architecture, API-first design, and intelligent agentic workflows.What you'll bring:4–6 years of experience in software engineering, systems integration or workplace technology development, with a focus on automation or scripting.Familiarity with SaaS platforms (Google Workspace, Slack, Zoom, Atlassian) and interest in agentic/AI workflows (LLMs, agents, prompt pipelines).Understanding of IAM/SSO (Okta, SAML/OIDC/SCIM) or a willingness to grow in this area; experience automating provisioning/access is a plus.Experience or curiosity about CI/CD, workflow orchestration, and building self-service delivery models that leverage agents or automation.Strong troubleshooting, documentation and cross-functional communication skills; comfortable collaborating with non-technical partners and translating automation into tangible operational gains.A growth mindset: you embrace learning new AI technologies, care about user experience, and seek to improve systems through intelligent workflows.Interest in building agentic flows (for example: bots that triage tickets, summarize documents, assist user tasks) and integrating them responsibly into workplace systems.What you’ll get:Generous performance-based bonus plans to all eligible employees - we share in our success as one teamRich medical, dental, and vision coverageGenerous retirement contributions with 100% immediate vesting (regardless of whether you contribute)Quarterly all-company wellness days where everyone takes a pause togetherCountry specific holidays plus a day off for your birthdayOne-time home office stipendQuarterly well-being stipendConsiderable paid parental leaveEmployee referral bonus programOther benefits (life/AD&D, disability, EAP, etc. - varies by country)About MozillaMozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.Commitment to diversity, equity, inclusion, and belongingMozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientation s, gender identities, and expressions.We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.At Mozilla, we’re serving humanity—by maintaining a safe, open internet—while alsohelping the individual humans employed here to reach their personal andprofessional goals. With a relatively small team serving hundreds of millions ofpeople, a culture of exploration, and a commitment to mentorship, opportunitiesabound to learn and grow at Mozilla.Purpose is built into our work, with our mission driving every decisionWe challenge assumptions, the status quo, ourselves, and each otherWe are transparent: in our code, our business partnerships, and our everydayinteractionsWe seek out people from diverse backgrounds and with perspectives differentfrom our ownWe pair purpose with performance and put people ahead of profitOur impact is global1000+ paid staff from over 30 countriesThousands of volunteer contributors across six continents2 global offices: Berlin and Toronto9 coworking space locations: San Francisco, San Mateo, London, Paris, Portland, Tulsa, Vancouver, Chicago, and BellevueHundreds of home offices globallyOur benefits are world-classFlexible work environment (majority of Mozillians work remotely)Industry-leading paid parental leave (up to 26 weeks of fully paid leave forchildbearing parents and up to 12 weeks for non-childbearing parents)Reimbursement for professional development (up to $3,000/year)A work setup including the latest hardware and software of your choice #J-18808-Ljbffr