Manager, Customer Experience Trainee

7 days ago

Boucherville, Canada TD Securities Full time

Manager, Customer Experience Trainee – Montérégie Company: TD Securities Location: Boucherville, Quebec, Canada Hours: 37.5 Line Of Business: Personal & Commercial Banking Pay Range: $59,500 – $84,000 CAD Job Description This trainee role requires a mobile candidate across the Montérégie area. You’ll develop dynamic leadership to ensure a seamless and impactful customer experience. In This Role, You Would Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence. Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring policies, procedures and guidelines of conduct are followed. Collaborate with One TD partners to help all customers in a way that suits their needs best. Support the frontline staff in resolving complaints according to customer problem resolution guidelines and act as a point of escalation when required. Coach the team on advice‑giving and customer conversation strategies to improve a legendary customer experience. Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues. Administer complex daily branch administrative duties. Maintain customer‑facing areas of the branch per premises, marketing and regulatory guidelines. Lead a high‑performing team by providing ongoing performance feedback and ensuring performance management activities are completed. Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends constantly. Job Requirements Undergraduate degree and/or over 3 years of relevant work experience. Sound knowledge of processes management, business and operational functions including banking solutions and concepts. Proficiency in software tools including MS Office and internet applications. Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management concisely. A go‑getter with strong organizational, planning and time‑management skills. A dynamic leader with strong influential skills to work effectively with customers and employees in a fast‑paced environment. Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We deliver legendary customer experiences to over 27 million households and businesses. Our purpose is to enrich the lives of our customers, communities and colleagues. Benefits & Total Rewards Our Total Rewards package includes a base salary, variable compensation and comprehensive health, well‑being, retirement and paid‑time‑off benefits, banking benefits, career development and recognition programs. Additional Information Please note that this opportunity is subject to provincial employment regulations. We welcome applicants who need accommodations. Your accessibility is important to us; let us know if you would like accommodations. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr

  • Manager, Customer Experience Trainee

    7 days ago

    Boucherville, Canada TD Full time

    Join to apply for the Manager, Customer Experience Trainee - Montérégie role at TD. Work Location: Boucherville, Quebec, Canada Hours: 37.5 Line Of Business: Personal & Commercial Banking Pay Range: CA$59,500 - 84,000 Job Description This is a trainee role; candidate must be mobile for the Montérégie area. Responsibilities Mentor a team by showcasing...

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