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Flight Centre

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Toronto, Canada Flight Centre Full time

OverviewHead of Global CRM Technology. Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company is headquartered in Brisbane, Australia, with company-owned leisure and corporate travel businesses in 23 countries and a global corporate travel management network extending to more than 90 countries. Our Global CRM serves as the backbone of our corporate business, facilitating and reinforcing sales, marketing, onboarding, customer success, operations, and support.

We focus on process modernization, technological innovation, and AI-enabled solutions, using Salesforce as the foundation and including other platforms such as Genesys, Gong, Conga, ZoomInfo, Highspot, UiPath, Eloqua, and Datadog. Location: Toronto, Canada.

Salary

information is provided below. About the OpportunityFlight Centre Travel Group is seeking a highly motivated and experienced Head of Global CRM Technology to join our team. The role combines in-depth business understanding with hands-on technical know-how to drive our CRM strategy and enable new business capabilities for our corporate brands. Key ResponsibilitiesEstablish a culture of agility, collaboration, and empowerment for our global team of technologists.

Co-design our CRM roadmap and recalibrate as business needs evolve. Provide regional leadership to resources across multiple pillars. Deliver rapid, flexible, proactive, and effective performance outcomes. Collaborate with the global CRM leadership team on planning, discovery, and platform governance aligned with business objectives.

Understand the Salesforce platform, product offerings, support processes, and contracting to maximize our investment. Oversee core technology streams including platform architecture, solution design, development, maintenance, support, deployment, security, governance, and quality control. Work with business and operations leaders to rethink operating models, using state-of-the-art technology including ML and AI-enabled automation to modernize solutions. Cultivate a safe, inclusive, and accessible work environment for team members of diverse backgrounds.

Support an inclusive and accessible environment for all Flight Centre employees. Foster an inclusive team culture across the organization and across geographies and cultures.

Experience

& QualificationsProven track record with 10+ years in engineering/software development, including 3+ years in a leadership role.

Experience

in creating, developing, and leading a world-class technology team. Successfully implemented, managed, and grown an enterprise-grade CRM platform. Ability to identify long-term goals, anticipate issues, and resolve them effectively. Understanding of how business process management and technology enable strategic goals.

Ability to engage resources across multiple locations and time zones to achieve outcomes. Strong written and verbal communication skills for internal and external customers. Salesforce Certifications: Platform Administrator, Platform Administrator II, Platform Developer I, Platform App Builder, Service Cloud Consultant (or comparable experience). Agile/Scrum certification is an asset.

Work Perks & Diversity & InclusionWe are committed to an inclusive and accessible workplace and actively support diversity, equity, and inclusion through initiatives, employee resource groups, and ongoing DEI education. BenefitsGenerous paid time off policyTravel perks/discountsHealth & Wellness Programs and Employee Financial Wellness ServicesGroup benefits including extended health care, dental and vision, gender-affirming care, fertility careInsurance including life, AD&D, critical illness, long-term disabilityEmployee Assistance ProgramRRSP/RPP with matchingTuition Reimbursement ProgramEmployee Share Plan – ability to purchase company stock on the Australian Securities Exchange with partial company match, subject to termsGlobal career opportunities in a network of brands and businessesLocationToronto, CanadaCompensation & ApplicationFor this position, the anticipated annual salary range is $175,000 – $200,000. Base salary is dependent on experience, geography, and job requirements. This posting reflects an active vacancy that we are currently seeking to fill.

We welcome applications from candidates with diverse experiences. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our recruitment process may use AI tools for screening and assessment. Final hiring decisions are made by our recruitment team and hiring managers.

We are committed to providing a barrier-free recruitment process and welcome accommodation requests at any point by contacting our Recruitment Team at fccareers@flightcentre.ca. Our philosophy: Our people. We aim to provide an environment of equality, respect, dignity, and opportunity for all employees and value an inclusive workplace that reflects the diversity of society. #J-18808-Ljbffr