Team Assistant, Temporary Full-Time, Intake, Labelle, Pembroke, Cornwall

Team Assistant, Temporary Full-Time, Intake, Labelle, Pembroke, Cornwall (1.0) Join to apply for the Team Assistant, Temporary Full-Time, Intake, Labelle, Pembroke, Cornwall (1.0) role at Ontario Health atHome CARE AND BE CARED FOR – THIS IS YOUR HOME Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place. As a Team Assistant, you will support the assigned team in their daily activities to ensure that patients receive prompt, effective customer service. By applying your health care administrative support experience, you will play a lead role in providing connected, accessible, patient-centred care. What will you do? Reporting to the Manager, Patient Services, the Team Assistant assists Care Coordination staff with operational functions providing administrative and clerical support within an assigned team. Primary Responsibilities Provide information and referrals and demonstrate a high level of client service to the Ontario Health atHome Champlain staff, families, service providers and the general public ensuring that they feel heard, understood and confident of follow-up. Receive and initiate incoming and outgoing telephone calls. Communicate with members of the team to ensure information is distributed and obtained appropriately, including collecting, sorting and distributing mail, courier packages, forms lists and documents; photocopying and faxing/scanning documents and forms as required. Maintain an efficient, current and secure CHRIS client record, in accordance with established guidelines, including: Completing entry of all required information (i.e., scanning and data entry). Documenting all actions taken in the client file. Ensuring file availability when required by Care Coordinators. Assigning new and transferred client files to the appropriate Care Coordinator. Uploading documents to CHRIS library. Accessing the client information system for information as required. Processing files for all discharges. Listen to and document in client file, Care Coordinators’ voicemail and, in accordance with established guidelines, take and relay messages, refer calls, and arrange for decreases in services and collection of equipment. Process requisitions, prepare related documents and form letters, monitor inventory of and order supplies, in accordance with established guidelines. Update client files by entering information that corresponds to standardized pathways or as directed by Care Coordinator. Liaise with staff, care providers, clients and pharmacies regarding confirmation of dates, deliveries, discrepancies and delays of supplies, increases, decreases and discharges in service, and take appropriate clerical action, in accordance with established guidelines. Book routine client home visit appointments and client/family conferences, prepare agenda, and reserve meeting rooms as directed by Care Coordinators. Arrange client transportation by taxi or ambulance, in accordance with established guidelines and as authorized by Care Coordinators. Maintain team in/out schedule. Assist with projects or initiatives related to job responsibilities, participate in orientation and committees, and perform other related duties as requested by the Manager. Team/Department Intake Hours of Work Rotational, 7 days a week, 8:00 am–8:00 pm (35 hours/week) FTE 1.0 Starting Salary $26.253 /hr Length of Temporary Assignment July 3 , 2026 Affiliation CUPE Reporting to Manager, Patient Services Office Location Labelle, Pembroke, Cornwall What must you have? High school graduation diploma plus. Successful completion of a 1‑year Community College diploma in either Office Administration, Business, Health Administration or an equivalent program. Minimum 18 months previous experience in a similar customer service or related position in the health, social or business administration fields. What would give you the edge? Demonstrated knowledge of office procedures including filing, record maintenance and operation of telephone systems and office equipment. Demonstrated proficiency in the use of a variety of computer software applications including e‑mail and the internet. Demonstrated ability to work with a number of stakeholders including staff, service providers, clients and caregivers. Strong oral and written communication skills. Demonstrated high level of initiative, discretion and sound judgment. Flexible and adaptable with effective problem‑solving skills. Strong multi‑tasking and prioritization skills with a demonstrated ability to perform efficiently in a fast‑paced environment with attention to detail. Self‑directed with the ability to work effectively both independently and as part of a team. Effective interpersonal skills demonstrating tact and diplomacy. Effective client service skills in establishing and maintaining effective working relationships with others. Fluency in English and French is an asset. What do we offer? Attractive comprehensive compensation packages and benefits. Valuable development opportunities. Membership in a world‑class defined benefit pension plan. Salary: $26.253 /hr Who are we? Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long‑term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient‑centred care. Why join us? If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Equity, Inclusion, Diversity and Anti‑Racism Commitment Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti‑racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Ontario Health atHome has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID‑19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment. #J-18808-Ljbffr