Bilingual - Senior Service Engineer Job ID: 290196

There is an immediate need for a Senior Service Engineer located in Montreal or remote from Ontario at SupraITS Canada. If you’re someone who is a senior-level, hands‑on Sr. Service Engineer, then this position is for you. ABOUT SUPRA ITS Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world‑class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery. Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security‑first approach and SLA‑driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations. A vendor of established track record, Supra ITS is dedicated to long‑term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting‑edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric. YOU ARE You are someone who puts the customer first—always. You thrive on delivering exceptional user experiences and take pride in resolving technical issues with confidence and care. Your work ethic is strong, your mindset is proactive, and you approach challenges with curiosity and a problem‑solving attitude. You’re ready to grow. As part of our Global Service Desk team, you’ll be supported with hands‑on training and the opportunity to learn the tools and technologies that power our customer support. This is a full‑time role where your willingness to learn and adapt will be just as valuable as your technical know‑how. You’re not just joining a team—you’re becoming part of a global support network that values collaboration, continuous improvement, and a shared commitment to excellence. RESPONSIBILITIES Respond to and resolve technical support requests from end users via service calls Monitor system alerts and notification tools to proactively identify and address issues Triage incoming support tickets and route them to the appropriate teams or escalation paths Perform routine operational tasks and maintenance on servers to ensure system stability Assist with basic hardware repairs and troubleshooting for printers, desktops, and laptops This is a mostly remote role at the locations mentioned above. If the candidate is from GTA region, it is expected from candidate to comply with corporate return to office policy. If the candidate is from outside GTA region, exceptions can be discussed accordingly. MUST HAVE Possess exemplary verbal communication skills. Can provide examples of technical writing and communicating effectively through a written format. Past experience working in a Customer Service role either in IT. Is able to work Monday to Friday during standard office hours. Can successfully complete a federal reliability security clearance. Technical Skills Strong expertise in Windows Server infrastructure (on‑premises and cloud) Strong expertise in Microsoft 365 (O365) and Azure environments Strong expertise in Active Directory, Entra ID (Azure AD), Group Policy, and related Microsoft cloud identity services Knowledge of Microsoft Endpoint Manager / Intune for device and application management Experience with security and compliance features in Microsoft 365 and Azure (MFA, Conditional Access, DLP, Defender, etc.) Working knowledge of networking fundamentals (DNS, DHCP, VPN, firewalls) Proficient understanding of backup, disaster recovery, and business continuity in Microsoft environments Familiarity with virtualization platforms (Hyper‑V, VMware) and hybrid integrations Strong troubleshooting skills with a structured, analytical approach Ability to document processes, design solutions, and mentor junior team members EDUCATION & EXPERIENCE Associate’s or Bachelor’s degree in IT, Computer Science, or related field. 7-10 years of technical support experience. Proficiency with Windows, MacOS, and common business applications. Knowledge of networking concepts and remote support tools. Problem‑solving and multitasking abilities. Willingness to travel in local region to meet clients as and when needed. #J-18808-Ljbffr