Manager Administration Services

We welcome applications from all qualified job candidates. If you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter throughout the application or hiring process, please email your request. We are committed to ensuring an accessible experience for all candidates.Position HighlightsWe are seeking a highly organized and experienced Manager of Administration Services to lead a team of administrative professionals in delivering exceptional claims and office administrative services for both injury and non‑injury claims. This role is critical in ensuring operational efficiency, cost‑effectiveness, and adherence to corporate standards.Managing a unit of administrative staff and a service line in the provision of administrative services for Claims Recovery and/or Material Damage, ensuring productivity, quality, and compliance.Implementing and monitoring cost‑effective systems and procedures for staff.Communicating corporate, divisional, and unit plans, objectives, and goals to the team.Providing leadership and maintaining performance standards through regular monitoring and feedback.Developing and implementing the unit business plan; participating in budgeting and monitoring expenses against targets.Ensuring environmental requirements are met in accordance with the Environmental Responsibility Guidebook.Collaborating with peers and other department teams to ensure efficient, accurate, and quality support.Leveraging ClaimCenter and Tableau data to provide leadership and maintain standards of cycle times, productivity, and performance.Occasional travel to secondary locations may be required.Position RequirementsAn undergraduate degree in a related discipline or equivalent experience in a related field.Several years of relevant experience in administrative or operational management within a continuous learning environment.Strong knowledge of administrative practices and procedures.Familiarity with evolving office administration technologies.Understanding of relevant business functions, programs, and services.Knowledge of applicable acts, regulations, policies, and procedures related to claims handling.Leadership and team management skills.Excellent communication and interpersonal abilities.Strong problem‑solving and decision‑making capabilities.Ability to work effectively in a fast‑paced dynamic environment.Required Experience: ManagerAbout UsAt ICBC, it is our job to make sure the car insurance system works for all British Columbians today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse, and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits, and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.ValuesCollaborative: We include different perspectives to reach our common goals.Supportive: We seek to understand and meet diverse and evolving needs.Straightforward: We simplify the complex to make things easier.Knowledgeable: We gain knowledge through experience and learning to make informed decisions.Work ArrangementsHybrid 8: You will work a minimum of 8 days in a 4‑week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.This assignment can reside out of any ICBC Claim Centre: Occasional travel to secondary locations may be required.BenefitsThree options available for your health and dental coverage.Employee and Family Assistance Program (wellness support).Basic group life insurance.Voluntary group life insurance.Critical Illness insurance.Sick leave plan: 100% of pay for a period of a maximum of 8 weeks.Long‑term disability plan.Pension plan (defined benefit pension plan that pays a benefit to you or your beneficiary upon termination, death, or retirement).5 paid days of Indigenous Cultural Leave per year for Indigenous employees to attend ceremonial, cultural, and spiritual events.Only candidates legally entitled to work in Canada will be considered for this position.Key Skills: Electro‑Mechanical, Instrument Maintenance, Adobe Dreamweaver, Document Control Management, E‑CommerceEmployment Type: Full TimeExperience: YearsVacancy: 1 #J-18808-Ljbffr